Question about HP Officejet 6310 All-In-One InkJet Printer

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HP officejet 6310 prints vertical black line about an inch in from left margin. Does it on both faxes and copies. (We don't print to it.) Any ideas? Many thanks. Irene P.S. I can't read you huge Terms of Use, but I'm fine as long as I don't have to pay for advice. (call me tightwad...)

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Pull open the document feeder and clean the scanner glass.

Posted on Jun 26, 2009

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Run the "clean inkjets" routine followed by test pages until printout appears correct. Maybe the print cartridges are defective.

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HP 6310 print problem-prints first 10 lines OK then next 10 are on a new page etc. Re-booting PC fixes problem.


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When copying or printing a fax, a vertical black line 2-3 mm line


try cleaning the rollers with water in the feeder at the top check the glass too too see if it's dirty

Jun 27, 2009 | HP Officejet 6310 All-In-One InkJet...

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Vertical line from document feeder


there is probably a dirt spot on the scanner glass where the document feeds in. try cleaning the thin glass under the document feed cover.

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Black lines when you fax and copy


Open up the document feeder and clean the small scanner glass.

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3-INCH WIDE VERTICAL LINES RUND DOWN LEFT SIDE OF FAX MACHINE


Do your incoming faxes have the same marks?
If not you might find that the scanning part of your machine has a dirty mark on the glass or that the unit has become faulty.
Try and take a copy from the machine and print from a report or any print from memory.
If you have the black lines on both then i'd suggest getting a new drum unit, if u have it only on the copy I would have a look at your scanner glass and see if there is a dirty mark on it. if not maybe call out an engineer as the scanner unit maybe faulty.
Need anymore help msg me.

Dec 11, 2008 | Office Equipment & Supplies

1 Answer

Thick verticle line on copies and scans


Sounds like the issue is with the scanner bulb. May not be moving across or warming up to full capacity.

Make sure the scanner is plugged in directly to the wall and not into a surge protector or a power strip. If problem is still there and you are in warranty you will need to replace the unit. If OOW then you should call and see if you can repair or upgrade the unit at a discounted price. If you want to speak to someone in English tell them you want mac support - they are in Canada.

Jun 01, 2008 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

Black line on my fax copies!


You sure can - the issue is that there is something on the thin strip of glass where the copy goes through from the feeder at the top - follow these directions and you should clear the problem right up.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00671260&cc=us&lc=en&dlc=en&product=1119598&dlc=en&lang=en

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