Question about Kenmore 24902 Top Load Washer

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Hinge next to bleach dispenser broke

The hinge next to bleach dispenser broke. Need to replace this.

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For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 15, 2010

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Posted on Jan 02, 2017

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The lid to my whirlpool cabrio top loading washing machine will not open completely???


Hello. How old is your washer? Is there rust around the bleach dispenser near the left side hinge? What probably has happened is the hinge assembly underneath the top cover has rusted from the contact with chlorine and or fumes. These washers are notorious for rusting at the hinges, especially near the bleach dispenser. The parts involved are:
left hinge arm--w10389421
right hinge arm--w10389240
left hinge spring assembly--w10358931
right hinge spring assembly--w10358932
top cover--w10391067--if this needs to be replaced, call for service--it's a solid hour to 90 minute job for an experienced tech! You have to transfer ALL THE PARTS to the new cover and it's INVOLVED--trust me! If there is rust around the bleach dispenser and underneath the top cover, you might check your serial number with Whirlpool to see if you can get a new top cover for free covered by a service bulletin dealing with rusting. To raise the top cover, remove the top screws from the hinges on the rear of the washer holding down the top cover. Then, remove the screw and metal plate protecting the wire harness and pressure hose and set it aside. Next, from the front, slide the top cover forward 1/2 inch and lift up. Have a friend assist you in holding up the top cover. You can now access the hinges mounted underneath, check for rust, and also see how the suspension rods are mounted(they are very easy to remove since there is a slot in each rod holder located at each corner at the side of the tub near the bottom. You would pull up on the tub, release the top of the rods first, then reach down and unsnap the plastic clips(2) in the center of each holder. Use a headlamp or flashlight to see. The rod will drop down and can be removed through the slot. Reverse the procedure to install.
Also, in case your suspension rods get worn out(the tub has a hobby horse "bouncy" movement), the part number for the set of 4 is w10368625. The proper way to check the rods is to place your hands on the right and left side of the tub ring(the plastic cover over the basket) and shove smartly down and release--the tub should grip going down and pull coming up--no springy movement--just like shock absorbers on a car. It should come up and settle. If it has any bounce at all, the rods are worn--symptoms will be increased out of balance errors or the washer might start banging during spin. I hope this helps you. If you are hesitant about performing any of the repairs above, please call for service!


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Oct 03, 2015 | Whirlpool WTW8600YW 4.6 cu. ft. Cabrio...

1 Answer

Washing machine bleaching colored clothes by mistake


thanks for the question its possible that the bleach disp is clogged and when its suppose to release the bleach some stays hehind and theres still some left over from the last load i would check that thanks the appliance doc

Sep 16, 2008 | Washing Machines

1 Answer

How to clean


Hello Lisa Rucker - I suggest to first rub some bleach around the door gasket. Let this dry. Next rub some vinegar around the door gasket. Let this dry. (Do NOT mix the bleach and vinegar) Then run a hot empty load of bleach in all three dispensers. Put 1/2 cup of bleach in the detergent dispenser and fill the softener and bleach dispenser to the max fill line with bleach. Once that is done repeat the process with vinegar. Please make sure you run a load of towels or some sort of items that will not matter if you get a little bleach on them once this process is done.

Jan 09, 2013 | Frigidaire ATF6000ES Front Load Washer

1 Answer

How do I get the bleach dispenser to drain?


Hello Denise C - There are several things that could cause the bleach to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is bleach? If it is pure bleach, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the bleach dispenser with water. The bleach dispenser fills while the washer is filling for the rinse cycle.



When the washer begins to fill for the rinse cycle, the bleach solenoid is energized and water flows into the bleach dispenser cup. When the cup is full the water siphons out and bleach and water flow into the tub.



If the liquid in the bleach dispenser is pure bleach you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the bleach solenoid and a volt meter is required.



If the liquid in the bleach dispenser is water you probably need to clean the dispenser cup. Scum will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the bleach and overflow the dispenser cup and run into the tub.



Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.



To test the siphon action slowly pour water into the bleach compartment. When the water level goes above the maximum line stop pouring. The water should all drain out. You may also test the fabric softener compartment the same way.



I do hope this information proves to be helpful.

Jan 01, 2013 | Frigidaire Affinity ATF7000E Front Load...

1 Answer

How to clean my washing machine Electrolux Front Loader


Hello -


First rub some bleach around the door gasket. Let this dry. Next rub some vinegar around the door gasket. Let this dry. (Do NOT mix the bleach and vinegar) Then run a hot empty load of bleach in all three dispensers. Put 1/2 cup of bleach in the detergent dispenser and fill the softener and bleach dispenser to the max fill line with bleach. Once that is done repeat the process with vinegar. Please make sure you run a load of towels or some sort of items that will not matter if you get a little bleach on them once this process is done.

Sep 21, 2012 | Electrolux EW1000i Front Load Washer

1 Answer

Bleach remains in bleach dispenser after washing and even after extra rinse cycle


I put the bleach in with the load right on top of the whites, so I dont have bleach left in the dispenser for the next load. Seems to work okay.

Jun 02, 2009 | LG WM-2277HW Front Load Washer

2 Answers

Bleach and Fabric Dispenser not working


Got a Brand new LG ~ WT5001CW toploader today. I did 2 loads of wash. Theres a Bleach Dispenser on the top left side but I didn't use it. In the middle of my 2nd wash I noticed the bleach dispenser was full of water. I thought well maybe after the rinse and the spin it would take the water out. Well when the cycle was complete the Bleach Dispenser was still full of water.
I took the Bleach dispenser out and checked the holes to see if anything was plugged, didn't look like it. Was wondering if anyone knew how to solve this problem or do you think that since I took the bleach dispenser out and put it back it that it might work for my next load ??
Any opinions will be greatly appreciated !! Thanks Much !!

Apr 26, 2009 | LG Washing Machines

1 Answer

Bleach ruins colored load done after white load


Your bleach dispenser is the problem. It needs to be replaced. All of the bleach isn't leaving the dispenser so when you go to wash your colored clothing what's left in there comes out. Best thing to do till you fix it is wash your whites last. You can try running some white vinegar through the wash on the hottest cycle. Pour the vinegar into the bleach area and the soap area and run it on hot. Run it a couple of times. If there is anything clogging up the dispenser this might clean it out. Let me know if you have any other questions and good luck.

Oct 18, 2008 | Whirlpool GHW9300 Duet Washer

2 Answers

Top Load Kenmore Elite Bleach Dispenser Leaking


I have this same problem today and did not need to take off the top panel or remove the front panel/housing. The bleach and frabric softener dispenser snaps right out and you can check the tubing and clamp from there. You will need to remove the top panel if you need to replace the tubing. In my case, there is a crack in the dispenser itself which has ruined several loads of laundry over the past year...now I realize it wasn't the clamp and hose, but the dispenser itself. Check them all while you are at it.

Nov 18, 2007 | Tecnik TKL9260 Front Load Washer

1 Answer

Bleach is spilling directly on to clothes


I have the same problem and here is the reason and the solution. When you add bleach it sits in the dispenser until the rinse cycle. During the rinse cycle the machine pours a lot of water through the dispenser. The bleach is diluted and washed out with all this water into the tumbler and you clothes are rinsed with bleach. Sometimes when this rinse happens, the water does not completely drain from the bleach dispense. It sits in there. If this happens, the next time you add bleach, there is too much liquid in the dispenser and it leaks out onto your clothes.
Solution: Before you add bleach, take the whole dispenser out and see if there is a lot of water still standing in the bleach dispenser section. If there is a lot of water, spill it out into a sink. Then fill the dispenser with your bleach and it will all work out the way it should. I was having your same problem until I discovered this. I have never had the problem since.
Let's give a toast to Bright Whites!!

Nov 07, 2007 | Washing Machines

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