Question about Whirlpool Duet 3.8 cu. ft. Front Load Washer

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I am getting an F28 error on my front loading whirlpool washer

I can't get the door to unlock so i can get my clothes out and it won't reset. it has done this before, but this time, its not resetting.

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F28 is a serial bus error from the CCU (Central Control Unit) to the MCU (Motor Control Unit).

All you need is some Electronics contact cleaner spray and a 1/4 inch socket to remove the top of the machine and the back of the machine.
The CCU is the computer looking box at the top front right hand corner.
Find connector M13, (has red marking on it and only 3 wires) disconnect it by pushing the retainer tab back and pulling gently on the connector.
Spray the contacts of the connector and computer with connector cleaner.
Then re-assemble connector.
The MCU is in the back lower left corner.
Find the connector with 3 wires and red mark, and remove this connector in the same way you did the other, spray it and re-install.
Put the back and top back on.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 21, 2010

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The door is locked and cant get clothes out or washer to run. says f28


you will have to call a tech f28 is a control board failure, or if you are lucky and you have the anti flood hose, to your machine..i would remove them and put standard hose on the unit

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F28 code washer stops working. Reset will only


Error code F28 indicates that one of the below part is bad
  • Motor Control Unit (8540135)
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If you find either the MCU or the CCU(Microcomputer Machine Control Unit) you can fix it,

Here's the online repair manual for Whirlpool Duet Sport, but its identical to your HE2.

Refer page# 4-20 it describes how to get to MCU.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/6545d78b3f479480852571650061b1ba/$FILE/8178558.pdf

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F28 means your washer is locked and not unlocking. To unlock your washer take the bottom access panel off by removing the 3 bottom screws.
Reach up near the latching assembly & Attached to the door latch is a little plastic pull lever. Pull down on this lever and open the door. Unplug your washer for 60 seconds and plug your washer back in. If the error re-occurs you need to replace your door lock.

Thanks for using FixYa - a FixYa rating is appreciated for answering your FREE question.

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There is a small cover on the front bottom of the washer. Remove it and there should be a door release rod that you can pullto unlock

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F28 is a serial bus error from the CCU (Central Control Unit) to the MCU (Motor Control Unit).

All you need is some Electronics contact cleaner spray and a 1/4 inch socket to remove the top of the machine and the back of the machine.
The CCU is the computer looking box at the top front right hand corner.
Find connector M13, (has red marking on it and only 3 wires) disconnect it by pushing the retainer tab back and pulling gently on the connector.
Spray the contacts of the connector and computer with connector cleaner.
Then re-assemble connector.
The MCU is in the back lower left corner.
Find the connector with 3 wires and red mark, and remove this connector in the same way you did the other, spray it and re-install.
Put the back and top back on.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question!!!!

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I have a Kenmore Elite that has done the same thing, I had to press power and then start (to start a new cycle) then the stop/cancel button and this unlocked my door. Power and then cancel/stop just turned off the power again and did not unlock the door. I hope this works for you.

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