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The headband post can only be inserted into the earpiece when the earpiece has been sufficiently rotated. (Note that the hole and post are a 'D' shape, not round.) The installed ear cushion is preventing you from rotating the earpiece sufficiently.
Remove the ear cushion from the earpiece by carefully pulling it off so you do not damage the clips that hold it on or the gasket material between the cushion and the earpiece. There are six clips, three on each side.
Now you can rotate the earpiece into the position where the headband post can be inserted into the earpiece.
Carefully reinstall the ear cushion by pressing it onto the plastic clips. Note that it can only be installed one way with the internal plastic support towards the headband.
hello! take the ear piece and unfold it to 45 degrees, than pull it off . see the little splits on the end where the earpeace goes onto the body off the tooth? thats motos design for slipping it off the pins. than turn the earpiece around and put er back on. a little bit of a tussle till you get use to it. if your confused as i was put the earpeace on your other ear and the light will turn on and youll go (like me) oh yea!! i see, than youll go easy breezy. good luck. m.m.
good morning!! ive been thru this before, try tapping your phone volume while your talking to your party, it shold be seen on your phone screen as earpiece volume than turn it up and when you have the volume where you want it dont forget to tap the set on your phone, another prob i had was some times there is a small protective plastic film on the ear holes on the tooth and one on the mike sometimes, i could hear my party but they couldnt hear me until i discovered that lil peice of plastic. remember your key codes are either 0000 or 1234. good luck m.m.
•First take your device and hold it vertical.
•Looking at the earpiece that ressembles somewhat Alladin lamp, it's tip is positioned either at past 20 (for right ear) or before 20 (for left ear).
•Depending if it's one side or the other, you should turn the earpiece clockwise to 30 or counterclockwise to 30. So the "tip of the lamp", which is the ear channel of the earpiece in fact, is indeed at 30 past the hour.
•Then pull it out with a round motion downward, assuming the upper part is the blue light.
You can then change the side of the ear wire and or the earpiece for a different size supplied by RIM when you bought the device.
I don't know how/where to get new earpieces. They don't seem to sell them separately...which is rather frustrating considering the price they sell this device!