I can print from my computer, but can't make copies. It has an error message "check originals" but I have taken the originals out. The rollers are very noisy on the top feeder, I've cleaned them with alchohol, and that didn't help. Any other suggestions? The drum unit is fine, it was recently replaced.
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Can be a document feeder jam.
Also can be that you are trying to copy an odd size original that it doesn't have the paper-stock for. in that printer it can be caused by not having the paper trays set correctly or using the menu to force it to try printing on something like legal size paper when it only has 8.5/11
Try resetting the printer with a power off and make sure the paper try is set to 8.5/11
Hi I recently had this problem - tested fuser and all sensors. The fix is to reset the memory. To do this, enter the Maintenance mode. Menu, * 2864 (enter the number quickly) then type 01 ( zero one ), this will reset all memory including the user settings. Finally type 99 to exit Maintenance mode. The printer will restart and the error will be gone. Test out with copy and printer reports Hoping this fixes your problem Regards Lindsay
Printer thinks its out of paper when its not. Displays messsage "Check Paper - Reload Paper." Have emptied and replaced paper stack several times. No visible jam. Have shut down and restarted. Still not fixed.