Question about Plantronics CS55/HL10 Wireless Office Headset System with Lifter 69702-01 Headset

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I am getting feedback and an echo in my Plantronic CS55 wireless

Headset. I have tried all the trouble shooting from the manual and nothing seems to help.

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Had similar issue.

This how I fixed it
1) set bottom mic to A
2) set dial on the side of CS55 to "Setting 1" most typical
3) set sound lever on the back to "1"
4) played with mic control on the back until quality became sufficient

Posted on Sep 19, 2009

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We have numerouse CS55 headsets that keep cutting out when speaking on the phone. Choppy sound, missing parts of words etc. Intermittent, will be good for 5 -10 minutes, then bad again.


The first thing to try is resetting the CS55. We hear this a lot and once reset, it usually takes care of the problem. It's equal to a ctrl+alt+del on a computer. Click on the following for detailed instructions and photos:

How to Reset your Plantronics CS55 Wireless Headset

Good Luck from Headsets Direct!

Apr 13, 2011 | Plantronics CS55 Wireless Headset

1 Answer

Plantronics CS55. When using the wireless headset


Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Jul 10, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

I am getting feedback with Plantronics CS70 Wireless Headset


Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Jun 05, 2009 | Plantronics CS70 Wireless Headset

1 Answer

I have plantronic headset model CS55 the green light is blinking


Either the battery is low, or the unit is switched on.  If you're looking at the base unit of the CS55, on the right hand side there is a switch that either points to I or II.  If it's on II, your headset will be activated the second it is removed from the base.  If it's on I, it won't turn on, thus it won't turn the light on.  Check to make sure that dial is on I instead of II, and when you pick it up you shouldn't have that problem anymore.
If it's a problem with low battery you have to make sure that when you place the headset on the charging cradle that it's securely seated in there.  Also make sure that you clean the charging contacts (the brass-coloured contacts on the headset and on the base) about once a month with rubbing alcohol.

Apr 15, 2009 | Plantronics PL-CS55 Wireless Headset

1 Answer

Outside caller hears themselves in an echo


Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Jan 23, 2009 | Plantronics CS55 Wireless Headset

1 Answer

Screeching


These trouble shooting suggestions where taken from here. There are more things they suggest trying but this cutout pertains to your problem more so than other suggestions. If these do not work I would recommend reading through that guide.

Noise or Feedback:
  • A screeching noise when you talk you are experiencing feedback. Turning your TV down should help.
  • Loweringthe headset volume can also help. Go to Accessory Settings/ AudioDevice Settings (where you test your headset) and you can set the micvolume there. Level 3 is a good start. If people have trouble hearingyou then you should raise to Level 4 or Level 5.
  • Ifyou hear an echo when you talk try turning the earpiece volume down onthe headset. Many BT headsets have their own volume control.
Also, while the PS3 is compatible with almost any Blue tooth 2.0 headset, I have heard of of problems like this occurring where the headset had to be replaced by a different model to solve the problem. As far as I know this is the only headset guaranteed to work by Sony.

Jan 03, 2009 | Motorola Mobility H700 Wireless Headset

2 Answers

Best Buy: Plantronics Problem


James, plug the phone cord that comes out of the back of the CS55 base into the handset port of the Cisco phone, not the headset port.  Then plug the coily cord from the cisco receiver into the front of the CS55.  Don't use the "Headset" button on your Cisco phone, just lift the receiver off.

Mar 21, 2008 | Plantronics PL-CS55 Wireless Headset

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