Question about Dyson DC25 All Floors Bagless Upright Vacuum

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DC25 does not suction when in use? Any ideas as to how to fix it?I removed all hair that was in the rollers and still no suction.

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You probably have a blockage in the machine. Call the Dyson helpline to troubleshoot a blockage. They now what they're doing, they'll find a solution for the problem.

Posted on Jul 30, 2009

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
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  • Dyson DC25 Upright Vacuum Cleaner - Support ' Dyson.com www.dyson.com/Support/dc25/DC25-ANIMAL Dyson DC25 Upright Vacuum Cleaner Support. Skip to main content X. Shop. Shop vacuums; Shop air treatment ... The Dyson Helpline is available during the following ...
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Does a Dyson DC25 have two motors?


    yes roller motor and suction motor

    Aug 04, 2014 | Dyson DC25 Vacuum

    1 Answer

    The Hoover switches on and the brush rotates but the actual Hoover doesn't come on?


    Hi, is there suction when you open the top of the wand handle?

    If no, have you emptied the container. next check the tubes that are removable, you may find there is a blockage of hair and bits, have you removed filter and given it a goos wash.

    Jun 04, 2014 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Groaning noise when it suctions


    Check for hair and debris in the brush roll

    Jan 08, 2014 | Dyson DC25 Animal Upright Ball Bagless...

    1 Answer

    Dyson dc25


    The brush roller may be jammed with animal hair. If so, it will have to be removed and cleaned

    May 17, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    Dyson dc 25 animal brush not rotating


    Hello, this is Ava with Think Crucial.

    There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

    First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

    While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

    You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

    https://www.thinkcrucial.com/search?type=product&q=dyson

    I hope this was helpful.

    Ava B.
    Think Crucial Customer Care
    http://www.thinkcrucial.com/

    Apr 12, 2012 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    I have a dyson roller ball vacuum cleaner DC25. The brush will not turn when I am running the machine. It turns manually' Wally from San Antonio


    Hello, this is Ava with Think Crucial.

    There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

    First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

    While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

    You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

    https://www.thinkcrucial.com/search?type=product&q=dyson

    I hope this was helpful.

    Ava B.
    Think Crucial Customer Care
    http://www.thinkcrucial.com/

    Jan 29, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    My Kirby Ultimate G does not have enough suction to pick up pet hair. Is there anyway this can be corrected? I felt under the vacuum when it was running, the roller is running, but I felt very little...


    An Ultimate G has lots of suction. If you turn on your vacuum and the bag immediately inflates - that is how you can tell if your Kirby is moving air (suction). There is a more modern brush that came out with the Ultimate G Diamond and the Sentria that has stiffer bristles that dig up pet hair better.

    Another way to test the suction is to spread some baking soda onto a hard floor and vacuum it up - you can see how much suction your Ultimate G has, or take off the vacuum head and put on a hose and test the suction at the end of the tube.

    Ways to increase your Ultimate G cleaning efficiency. Take off the vacuum head and remove the brush roller. Attach your hose attachment and **** vacuum out the head. Put on a new belt, and remove any hair and or string or threads that may be wrapped around the brush roller. Put the roller back on and on the ends of your roller you will see that the ends spin and have numbers on them. If your vacuum brushroll is original - you could have your bristles rather worn and so you can align the #3 on BOTH sides of the brushroller. This would be a good time to consider upgrading to the Sentria Brush.
    Remove the bag, and replace with the CLOTH Kirby bag. It has the best filtration and it has the best airflow (which increases what you are referring to as suction). If you want to go the cheap route - at least get the paper Micron Magic with HEPA filtration (but it has slightly less air flow)
    Remove the side mini emptor from the vacuum and check to see if there is anything clogged up on either the vacuum or the mini-emptor.
    If your engine is running and inflating the bag and you replace the belt, the brush roller and to the cloth dust bag - your vacuum should pretty much run like a brand new Sentria Vacuum. Your vacuum system is outstanding, but may benefit from a little TLC if you have been neglecting it.

    Mar 19, 2010 | Kirby Ultimate G Bagged Upright Vacuum

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