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Creative Zen V Plus

I erased firmware out of my player and was able to get a copy of it from creative, but i cant get my pc to reconize that it is even pluged in even though the player is charging and is says "firmware problem" on its screen. can you help me fix this please?

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While plugging ur mp3 in ur comp, press the volume down or up key,n dnt release it.nw get in the firmware software and click on find device, now u can release the button. once it has found the device, u can now install the firmware.

Posted on Jun 26, 2009

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3 Answers

My creative zen v plus has a problem with its firmware and i don't know what to do


All support for Zen V Plus on this site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus

Before reinstalling firmware, first backup your data from the player.
All data will be erased when the device gets new software on it.

Download the firmware from the support page.
Click "Show details" next to the firmware download for an overview of the requirements and instructions.
Connect your player with the computer and install the firmware:
do not disconnect until the installation has completed.

After this the player should have all its maps for the media.

Sep 19, 2009 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Reloading firmware on mp3 player


maybe there is software confliction, try to do the same thing on a different PC.

Jul 18, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Reloading firmware on mp3 player


try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

May 22, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen 8gb microphoto, creative


hard drive is bad
Replace hard drive
http://www.hardwarezone.com/articles/view.php?cid=9&id=1331

Mar 10, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Freezing


Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

creative_001.gif

Jan 06, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

My creative zen v plus is not detected by my pc when connected its screen has reddish lines neither it is shutting down nor it is working


Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

Jan 05, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Recovery


Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 29, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Recovery Mode


Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 28, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Help


Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 28, 2007 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Recovery Screen, take 2.


If your Zen is not responding or in a "reboot loop" the following information from creative explains how to access the players recovery mode
Hope this helps, and good luck.

Zen V Plus and Zen V

1.

Detach your player from the PC if it is connected, and turn off the player.

If the player stops responding, you can reset the player. To reset the player, gently

insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.



It will display the following options:

Clean Up


Scans the player and removes invalid links from its music library.

Does not affect music files themselves.
Format (All)

Caution! Erases all content!

Save a copy of your player's content before formatting.
Reload OS/ Firmware

Caution! Erases your player's firmware.

DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

Dec 27, 2007 | Creative Labs ZEN V Plus MP3 Player

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