Question about ScanSoft Nuance PaperPort 11 for PC

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Paperport 11 crashes as soon as I open it. This is a recent problem, and there is no apparent reason for the change. I'm running Paperport on Windows XP. THis is the message that keeps coming up: "PaperPort has encountered a problem and needs to close. We are sorry for the inconvenience." I first got this message when switching between files.

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Paperport 11 crashed as soon as I open it. "PaperPort has encountered a problem and needs to close. We are sorry for the inconvenience." I found that the problem was caused by a corrupt file in the default directory. I moved all the files from that directory to a new one and the problem was fixed. I transferred the files back 3 at at a time until I found the bad file. It was a PDF file not created by PaperPort.
NO help from Nuance
Ranwin@gmail.com

Posted on Aug 06, 2011

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Same thing happened on my computer ... I discovered that there were too many files in the directory it was scanning. The Page Viewer timed out before it had created all the thumbnails

I moved some of the files out of that directory, and it worked perfectly

Posted on Mar 24, 2010

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Posted on Jan 02, 2017

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1 Answer

Finding my erased paperport program


Try searching that name in your download file. It should be there or it could be in your programs. Open control panel and search for that program, you will find it. Thank you Malinda and please leave feedback. Let us know?

Jul 13, 2016 | ScanSoft Nuance PaperPort 11 for PC

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Paperport wont launch


Problems such as this really make you mad, don't they. I would uninstall the driver and other software for the Xerox and reinstall it. Files get corrupt or updated and reloading fixes a multitude of problems.

Oct 02, 2017 | ScanSoft Nuance PaperPort 11 for PC

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I have installed PaperPort 11 some time ago and it all worked fine. Recently Paperport started installing after every reboot. The installation fails with the error: 1: The engine of the installscript is...


  1. Open the folder C:\Program Files\Common Files\InstallShield\Driver\ from the machine.
  2. There should be folders with numbers in this Driver folder, for example 6, 7, 8, 9, 10, 1050, 11. Delete these folders.
  3. Download ISScript11.zip.
  4. Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
  5. Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
  6. Now try running PaperPort 11 again. If it still has problems opening, try reinstalling PaperPort 11.

Jan 23, 2011 | ScanSoft Nuance ® PaperPort® 11 Full...

1 Answer

How di I reinstall PaperPort Print Driver? PaperPort 11, Windows 7


Instructions extracted from http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/f903e1ed-e15b-4cb6-a20a-50f628f95939

"{Ok, here is how I got the whole package from my Brother MFC and PaperPort 11 with the printer utility.
First if you have tried to install the suite or paperport and are having issues uninstalling through windows download this wonderful program that removes everything called Revo Uninstaller at www.revouninstaller.com and choose the freeware version.
Now go to the Brother website and search for the Windows 7 MFLPRO Suite and you should download a zip file that contains the suite for multiple MFC’s. Unzip it and set it aside. This is only the Brother Suite for the Brother MFC and the Control Center 3.

TO find the Windows 7 version of MFL PRO go here
http://www.brother-usa.com/downloads/default.aspx?ProductGroupID=5

PaperPort 11 will have to be installed from the actual CD that came with your printer. Inside the CD with Windows Explorer File System locate the file Inst32.exe that should be inside the CD under the install folder then MFC-465CN (my model) then usa folder. Remember the location.
Now set everything aside and let’s start. Open up control panel, click on programs and features then choose Run programs made for previous versions of Windows. You have just opened up program commutability, now click next and wait now choose not listed and press next. Browse and fine the Inst32.exe file that I mentioned earlier. Now click next and then choose Try Recommended Settings, Next your setting should say applied and compatible with Windows XP SP2, then you will see a tab on the next screen that says Start the program. Click on it and allow it to start installing this will start the suite and the first thing that installs is PaprPort, be patient let it continue to run and after it will install the PaoperPort print driver, then after it will start into the MFL PRO Suite. This is where my installation halted because the suite is a 32Bit version it would not continue. I looked and PaperPort program and printer where installed. Close it up and pres next.

Finally now you can install the MFL PRO for Windows 7. Open up the folder you downloaded from Brother and look for your model and you will see the setup.exe application, click on it and start installing MFL PRO along with Control Center 3. That’s it, and your setup should be complete.}"


Hope the thread from http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/f903e1ed-e15b-4cb6-a20a-50f628f95939
will help.

Jul 21, 2010 | ScanSoft Nuance PaperPort 11 for PC

1 Answer

I have paperport 9.0 and I can't get it to work with Windows 7 which I just installed.


PaperPort 9 is not supported for Win7. You need to upgrade your product or use a Virtual computer running a different OS. PaperPort 10 is being tested with Win7. PaperPort 11.2 and PaperPort 12 are fully supported under Win7. (My household has PaperPort 11. It doesn't work consistently with Win7 and a generic Win7 driver for an older scanner.)

With Win7 Pro or Ultimate, you have the option of downloading and installing the XP mode. (This actually takes two downloads.) Once you are running the virtual XP computer, you can install the PaperPort 9 and the scanner (if you want to capture the files from there). To share images with the real computer, files may need to be stored to external media. Hardware can only be installed to one "computer" and you will be prompted to uninstall the device from the other computer.

I hope this helps.

Cindy Wells

Feb 19, 2010 | ScanSoft PaperPort Deluxe 9...

1 Answer

Problem with paperport scanning


don't put paper it cause a paper jam use 10 sheets only

Mar 17, 2009 | ScanSoft Nuance PaperPort 11 for PC

1 Answer

Resetting PaperPort after paper jam


I found the solution to this problem. Whenever the paper jammed in the feed tray, I was pulling the jammed paper out without opening the door of the feed tray. Apparently, PaperPort gets confused and does not know how to proceed. Now when I get a paper jam, I open the door of the feed tray, take out the paper, click on the paper jam error message in PaperPort, reset the paper in the feed tray, and then hit "scan." Works like a charm.

Sep 30, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

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