Question about Xerox Phaser 8500/DN Printer

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Asking for envelope when 8 1/2 x 11 paper is how print job was sent. Pulling out the paper tray and pushing it back in solves the immediate problem but continue to get this error with subsequent print requests. Tried rebooting to reset and it didn't work.

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Clear job from memory. There is a print job that wants envelope hanging around in the printer's memory.

Posted on Aug 05, 2009


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3 Answers

Why brother mfc 7360n printing envelopes wrinkle paper

Do U mean wrinkle the envelopes?,,,,I can solve some MFC-9840-CDW issues, but the 7369N is a guess. Read your manual or do a google search.....There maybe a setting in the 7360N that adjusts printing for card stock and envelopes....

Jul 01, 2014 | Brother MFC-9840CDW Laser Printer

1 Answer

How do I print envelopes on Office Jet 6500?

  • Flip up the printer's output tray to reveal the input tray below and remove any paper in the input tray. Insert up to five envelopes into the input tray, print-side down, and slide the width guide so it touches the edges of the envelopes but does not bend them.

  • 2

    Fold the output tray back down and flip out the extension piece at the end of the tray. Fold up the paper stop at the end of the output tray's extension to keep the envelopes from falling out of the output tray.

  • 3

    Click "File" at the top of the software program you are using to create the text to be printed on the envelopes. Click the "Properties" or "Setup" button in the window that opens, then click on the tab labeled "Paper/Features."

  • 4

    Click the "Type Is" pull-down menu and select "Envelopes." Select the "Size Is" drop-down menu and click on the size of the envelopes you have loaded in the input tray. If you do not find the correct size, click "Custom" and type the height and width in the window that opens, then click "Save."

  • 5

    Click the "Source Is" drop-down menu and select "Tray 1." Click the "OK" button at the bottom of the window to save your settings, then click the "Print" button to begin the print job.

  • Read more: How to Print Envelopes With the HP 6500 E709A '

    If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!
    Thanks, Joe

    I’m happy to assist further over the phone at

    Dec 23, 2010 | HP Office Equipment & Supplies

    1 Answer

    Hp LaserJet 4100 printer says its out of paper which is not the case, could someone assist me and figure what may be causes this problem? Thanks in Advance

    Hi there,

    Paper jams can occur in the following areas
    1 Top cover and toner cartridge area
    2 Optional envelope feeder
    3 Input tray areas
    4 Optional duplexer
    5 Output areas (top and rear)
    6 Fuser area

    Solving repeated paper jams
    * Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. Even a small torn piece of paper in the printer path can cause repeated jams.
    * If using a duplexer, check all areas (including under the duplexer).
    * Check that paper is correctly loaded in the trays, that all three adjustments have been made, and that the trays are not overfilled. Make sure paper is under the front and back tabs.
    * Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)
    * Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.)
    * Try printing to a different output bin.
    * The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.
    * If you are printing from tray 1, try reducing the size of the stack.
    * If printing from the envelope feeder, make sure it is loaded correctly, pushing the bottom envelopes in slightly farther than the top envelopes.
    * If you are printing small sizes, feed paper short edge first.
    * Turn over the stack of paper in the tray. Also try rotating the paper 180°.
    * Check the characteristics of the media you are using. Use only paper that meets HP specifications (see the online user guide for paper specifications). Try using different paper to see if the problem goes away. Do not use curled, deformed, damaged, or
    irregular paper.
    * Avoid using paper that has already been used in a printer or copier.
    * Do not print on both sides of envelopes or transparencies.
    * Print only on full sheets of labels and do not print on both sides of label sheets.
    * Check that the power supplied to the printer is steady and meets printer specifications (see the online user guide for printer specifications).
    * Clean the printer (see the online user guide procedures).

    Hope this helps.
    Please rate my response.
    Have a good day.

    Dec 09, 2009 | HP LaserJet 4100 Printer

    2 Answers

    HHow do I print envelopes on a deskjet940c. What is the set up.

    Here is a how-to for the printer, but I'm not sure if you mean the printer, or in a program.
    If this is not what you need, let me know.

    HP Deskjet 920c and 940c Series Printers - Printing Envelopes s.gif s.gif s.gif

    gtabblt.gif Loading a single envelope gtabblt.gif Loading multiple envelopes gtabseps.gif Loading a single envelope Preparing to print
    1. Place the envelope, with the flap side on the left and facing up, into the single envelope slot.
    2. Push the envelope forward until it stops. See Figure 1.
    Figure 1: Inserting the envelope c00104463.jpg Printing guidelines
    • Verify that the Out tray is in the down position.
    • Avoid using envelopes that have clasps or windows.
    • Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.
    Loading multiple envelopes Preparing to print
    1. Pull out the In tray.
    2. Slide out both paper guides and remove all paper from the tray.
    3. Place no more than 15 envelopes -- with the flap side on the left and facing up -- in the tray.
    4. Push the envelopes forward until they stop.
    5. Slide the paper guides snugly against the edges of the envelopes, then push the tray forward until it stops. See Figure 2.
    Figure 2: Inserting multiple envelopes c00104464.jpg Printing the envelopes Each software program is different and requires different steps to successfully print envelopes. For instance, in many versions of MS Word, clicking Tools , and then Envelopes and Labels , accesses the envelope-printing feature. Other software programs will differ from this procedure. Consult the Help menu on a software program or User's Guide for instructions for the particular application. Printing guidelines
    • Never place more than 15 envelopes in the In tray at one time.
    • Align the envelope edges before inserting them.
    • Avoid using envelopes that have clasps or windows.
    • Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.

    May 27, 2008 | HP Office Equipment & Supplies

    1 Answer

    Can't print from the MP tray?

    When you print labels or envelopes you need to select the correct tray from the print menu. (File print or ctrl P) or the printer will think the normal paper tray is being used.

    You can force the printer to change the tray after the print has been sent by pressing the continue button on the printer, just make sure that the normal tray has no paper in it.

    May 11, 2008 | Brother HL 5250DN Laser Printer

    1 Answer

    Print job will not print from the manually feed tray unless I select the Go button for it to process

    Table 3-7. Paper Handling Menu
    Item Values Explanation
    For supported paper sizes
    see page 1-12.
    This item appears only when the
    optional envelope feeder is installed.
    Set the value to correspond with the
    envelope size currently loaded in the
    envelope feeder.
    For supported paper types
    see page 1-12.
    This item appears only when the
    optional envelope feeder is installed.
    Set the value to correspond with the
    envelope type currently loaded in the
    envelope feeder.
    TRAY 1 MODE=
    Determine how the printer will use
    Tray 1.
    FIRST: If paper is loaded in Tray 1,
    the printer will pull paper from that
    tray first.
    CASSETTE: A paper size must be
    assigned to Tray 1 using the
    TRAY 1 SIZE option (the next item
    in this menu when TRAY 1
    MODE=CASSETTE). This allows Tray 1
    to be used as a reserved tray.
    TRAY 1 SIZE=
    For supported paper sizes
    see page 1-12.
    This item appears only when TRAY 1
    MODE= CASSETTE. Set the value to
    correspond with the paper size

    Mar 12, 2008 | HP LaserJet 4350 Printer

    3 Answers

    Can't print envelopes

    Solution Title: How to print on COM10 envelops from the Bypass tray (PCL6) using a Windows 2000 O/S Resolution/
    thumbsup.gif Fixed! thumbsdn.gif Did not fix. Resolution Role: Fix
    Critical Message: The Envelope must be placed in the Bypass Tray face down (flap side up) and Long Edge IN. In Microsoft Word (Word 2000)
      1. Under the Tools tab, select Envelopes and Labels.
      2. Enter your Delivery and Return addresses.
      3. Click on Options
      4. Under Envelope Options; [Envelope size], select Size 10 (41/8 x 91/2 in)
      5. Under Printing Options, select Portrait (LEF) - Long Edge Feed
          • As Feed from, select Tray 5 (Bypass)
      6. Click <OK>

    Within the WorkCentre Pro 123/128 print driver
    After opening up the print driver [<Start>, <Settings>, <Printers>, double-click on the WCP 128 PCL6 driver], click on Printing Preferences under the General tab.
    • Under the Paper/Output tab
    Set the following features as follow:
      • Job Type: Normal Print
      • Paper Size: COM10
      • Output Size: Same as Paper Size
      • Image orientation: Portrait
      • Image Rotation: OFF
      • 2 sided Print: 1 sided Print
      • Stapling: None
      • Output destination: Center Output Tray
      • Offset Stacking: None

    • Under Tray/Layout
    • Set Paper Source to Tray 5 (Bypass)
    • Click on Bypass Tray Settings
      • Paper Type: Heavyweight (1 or 2)
      • Feed orientation: Portrait
    • Click <OK>
    • " on Specify Paper Type and select Heavyweight (1 or 2)
    • " (Apply> and <OK>
    • " <OK> again

    In Microsoft Word under Envelopes and Labels, Click <Print> to send the information to the printer.

    Note: This setup represents one way of printing envelopes. Other ways setting up some features in a different manner will work as well.

    Solution v1.3.20.0 312637.How to Print on COM10 Envelops From the Bypass Tray (PCL6) 2006-04-05 21:57:29

    Nov 02, 2007 | Xerox WorkCentre PRO 128 Copier

    1 Answer

    Keep getting "11 load letter in tray 1" message

    Are the print jobs being sent to printer all the same page size?

    Are they all print jobs sent letter page size and your printers cassettes are set for A4 or something?

    Your printer is asking for letter size paper, because any paper it has is not set to letter  and document that it is trying to print has been sent as that size.

    Check what options you have on print driver on pc as far as Tray defaults, paper type and size settings

    Check printer settings via its keypad as to tray defaults, paper size set for each tray and paper type, some printers have paper size switchs on their trays too.

    Oct 26, 2007 | IBM Network Printer 12 Laser

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