Question about Maytag Neptune FAV6800AW Top Load Washer

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Button problem The "delicate, superwash, white, and bulky" buttons do not work on the Neptune fav6800aww washer

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  • jmillerjjr Jun 27, 2009

    thanx dh1200s. very helpful

  • jmillerjjr Jul 03, 2009

    can the ribbon cable be replaced on the fav6800aww neptune, or do I have to buy the complete touch pad assembly?

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What those keys on the membrane pad have in common is pin 18 of the keypad matrix. See page 20 of the Service Manual Membrane Pad Continuity Checks. Do you know how to make continuity readings with an ohm meter? Follow the SM to power down the machine and remove the console to get to the console ribbon cable plugged into the Control Board. Very carefully remove the ribbon cable by squeezing the ribbon cable retainer plug ends to release the retaining plug which will then slide up the ribbon cable as in the pic's. Don't pull on the ribbon cable until you slide the retaining clip up the cable. I would check for any corrosion path issues between the pins on the ribbon cable and the mating socket on the Control Board. Follow the service manual for the continuity checks for the keys mentioned. The ribbon cable has black conductive pads on one side of the cable and you may need helper to make these measurements. With no keypad press you will read an open. Between a few of the keys I pressed for measurements I measured 30 ohms to 90 OHMS.
Do not make any measurements on the control board with the OHM meter. Here is a pic of the retraining clip that latches to the socket on the control board.
If the key press readings are similar to my readings for the effected keys I would try reseating the ribbon cable back in the socket on the control board then latch the retaining clip into the socket on the control board, power up the washer and give it a try. If the community checks on the keys in question read similar to mine not open under key press and the ribbon cable socket looks clean with no corrosion then I would suspect a Control Board issue.

If you feel uncomfortable with this I would call in a authorized repair service. Good Luck.

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Posted on Jun 26, 2009

  • dh1200s
    dh1200s Jul 03, 2009

    I took a look at my spare and the Membrane Pad and it is sealed into the console, see pic’s. I have attached a link to the SM if you don’t have. If you are the original owner you may be able to get Maytag to send you a Console and Control board. I got a Control board out of them.

    The Service Manual for reference. Sears Parts Direct for reference. Looking at Sears Parts Direct all series FAV6800AW machines use this P/N 25001206.



    Punch in 25001206 into the AZ price checker window for pricing.

    EBAY EBAY $70 used

    Punch in 25001206 into the AZ price checker window for pricing.

    Appliance Zone

    If I have helped you with any of this could you rate my support. No Money for me I do this to help other FAV6800AW/FAV9800AW owners. Good Luck Rich.


    Control Board Removed





  • dh1200s
    dh1200s Jul 03, 2009

    What is wrong with the ribbon cable?

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http://www.repairclinic.com/PartDetail/Touchpad-and-Control-Panel/1067447?modelNumber=FAV6800AWW

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http://www.repairclinic.com/PartDetail/Circuit-Board-or-Timer/1120167?modelNumber=FAV6800AWW

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