Question about Motorola Mobility V360 Cellular Phone

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Mp3 file format not supported

Hi! Sometimes when I play certain mp3s from my Motorola v360 this error prompt will appear on the display screen (cutting off the track it is playing) - "file format not supported". Is there a way to fix this? Or which specific format of mp3 are not supported by Motorola v360, like the maximum supported bits size or something? Anyone help or advise would be very much appreciated. Thank you.

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  • Steven low Dec 01, 2007


  • jose_abrahan Aug 31, 2008


  • Anonymous Mar 27, 2014

    i try to download music but the files arent supported



2 Answers

I had that problem too. The solution is that the song's bitrate is too high. This phone only plays songs with a bitrate of 128 and lower. I now download songs with this bitrate or lower and I have never gotten that message since. :) Try It!

Posted on Dec 03, 2007


I had the same problem. it might be a virus in the song. my computer acted wierd when i put my phone in and after i deleted it it was fine. but i dont think it will affect the phone as its probably a computer virus and probably harmless...

Posted on Nov 27, 2007


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Posted on Jan 02, 2017

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Supported files missing

u formated the data(mp3s) and the players
firmware with them.

do get the firmware installer here:

reinstall the firmware and audio manager

and next time just erase all the mp3s only (via file manager or windows exploerer
instead of blanking the whole player :-)

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Wrong format error msg

If they're not mp3 files then it's probably not supported by that mp3 player and that why you get this message.
Try converting them to mp3s on the computer before you put them on it.

Jul 28, 2009 | Coby MP300 MP3 Player

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Device is operating slowly, reset...

Make sure the device is fully charged. Make sure the songs are in the correct format - Mp3 is best; iTunes/AAC will not work; check the bit rate of the songs to make sure they are at acceptable levels.
Also, make sure you are using the Media Manager to convert files. Formatting the player, in this case, might have been a bad idea, b/c it is possible that it erased key system files - I do not see where Sony has the original firmware/software for this particular product on their website, so it is going to be difficult to reload it if that is the case.
Here is some general info: I have seen quite a few threads in which the stated problem is that the Mp3 or Digital Audio Player will not load the songs; will appear to load the songs but will not actually play them in theMp3 player once disconnected from computer; will skip the songs on the player, or show only “0:00” for file length; songs “disappear” all of a sudden (although this particular problem can be caused for many reasons not covered in this article); your store-bought/burned/ripped CD’s will not load into your Mp3 player; or get the error message “File Format Not Supported.” 
All of these problems occur because the user is trying to download a song format that the player does not recognize. Every music file is in a certain format. The most common music file formats are Mp3, WMA, AAC (iTunes), WAV, RA, etc.  In addition, every file format type is in a certain bitrate, size, etc.  By far the most common issue is that the music file contains a license or copyright (especially with WMA or AAC file formats).  Each Mp3 player only recognizes a certain number of these formats. Every Mp3 Player is different. You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes. When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.   If you want to know what file type you have, then you must find the location of the individual music file on your computer, right click the title of the song, and select the option “Properties” from the menu.
Mp3 player product documentation is not straightforward.  If a player supports only non-protected WMA files, it will merely say that it supports WMA – it will not tell which type of WMA it supports.  A player that supports DRM-protected WMA’s will usually indicate such on the box (usually with a Windows Plays For Sure logo – which is actually an ironic misnomer).  DRM stands for Digital Rights Management, and it is a type of licensing system for WMA files.  It is used extensively by mp3 player music services such as Bearshare, LeapFrog, Napster, and others.  Not all DRM licenses are created equal – there are licenses with “play rights,” burn rights,” and “transfer rights.”  Play rights mean that you can only play the song on your PC – it will play fine on your computer, but it will not play in your mp3 player even though it appears to transfer.  Burn rights mean that the song can be burned to CD.  Transfer rights mean that the song can be transferred onto an mp3 player that supports DRM-protected files.  Then, there are unlimited licenses and limited licenses.  Limited licenses only allow you to play a song for a certain length of time. You would have to pay extra to continue using the song after that trial period is over – the time length ranges from a few days to several months or longer.

-Tha Mp3 Doctor

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1 Answer

Downloaded music to 60g zen xtra

Hi there

I would suggest that you have a look at the file format, i.e .mp3 .wma and then make sure that you mp3 player supports that file format because if the mp3 player only supports mp3's then it will not play .wma. Please remember to give me a good rating.

Kind regards
Dustin Ellse

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2 Answers

Format error

It's an unsupported file format. Are you trying to play files that were ripped in I-tunes? I-tunes does not make mp3s, it makes m4a files, which are not supported. Make sure the files you put on this player are mp3 files. You can also use wma files, but you will probably need to use Windows Media Player to transfer those files.

Let me know how you get on & shout if you need more help!

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1 Answer


nwe003f is not a standard mp3 player. It plays mp3 files, but firstly they must be converted to another format (omg). I think that this is not typical conversion- some tags are added and that's why player plays mp3 files and shows the bitrate on screen but those mp3s are not mp3s :)
Download sonic stage and the problem will b solved. Best wishes in 2k8 year :)

Dec 27, 2007 | Sony NW-E507 MP3 Player

1 Answer

Req Help - - Olympus WS 320 M - Won't play some MP3 files

I found the problem, I believe. Check out page 80 of the user manual. I formatted the unit and ever after it would not play mp3s, even those I had previously used successfully. It no longer plays mp3s after formatting. I have heard that the limitation is on mp3’s at lower bitrates than 128k. Mine are all lectures at 56kbps. My solution is to recode my lectures from 56k mp3 to 64k WMA and it works. I understand that you can also recode to 128k mp3 but in my case this would make the files much larger.
I hope this helps.

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1 Answer

Won't format and won't play mp3

try loading files on different bit rates and see what bitrate your player can play. some player wont play files that are directly copied to the player, it needs a certain software to encode it to its standard format. sony walkman is an example, it has its own software to encode files from mp3 to its own supported format.

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Hello, please check this link: If you need more info please advice. Arpi

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