Question about Brother HL-2170W Laser Printer

2 Answers

All 3 Error lights are flashing (4 if you count the GO button)!!

Hi,

I'm trying to see what's wrong with my Brother HL-2170w printer. It was working fine yesterday, and now , for some reason, all 4 buttons are flashing and the printer won't print anything!

Toner LED: Flashing Yellow
Drum LED: Flashing Yellow
Error LED: Flashing Red
Go Button: Flashing Blue

I've tried cleaning the corona wire, removing and replacing the drum, removing and replacing the toner cartridge. Nothing seems to work. Please help!

Posted by on

  • ernest931 Jun 26, 2009

    Well that's really disappointing... I purchased my printer December of 2008, and I've really only printed about 30 pages total in the past 6 months...

    Thanks for your help.


  • ernest931 Jun 26, 2009

    In case you were wondering, it looks like it was a fuser failure.

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2 Answers

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  • Master
  • 2,306 Answers

When all lights flash it's a service problem. You press and hold the go button and see what lights are on then.error light means main PCB failure, Toner light means fuser failure, drum light means laser failure. Toner and error light means main motor error, drum plus error light means its a fan failure.

Posted on Jun 26, 2009

  • Craig Gillette
    Craig Gillette Jun 26, 2009

    Brother has 1 year warranty, so you should be able to fix it for no charge. 1-800-276-7746.

  • Cathy Dec 14, 2010

    We have three of these printers and after a power outage..all three had this same issue, all four LEDs flashing and when press and hold the power on the Toner LED stayed on.. and the unit was not heating.. I would then assume the Fuser is defective since its not heating. by fluke was found that had to reset the computers they were plugged into and if networked.. reset the network connection either by time or manually and wait a bit. they all came back online. as a tech I personally found this very unusaul as even when the printer was not plugged into the network via ethernet cable, the LEDS still all flashed.. this must be something with sensors and the computer is in control somehow.. I don't like it myself...but hey they are working.

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  • 1 Answer

See page 82 of the PDF in this link:

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_5340D_5370DW_5370DWT_EN_1750.PDF

Posted on Sep 22, 2012

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Posted on Jul 04, 2009

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SOURCE: Remove toner catridge from Brother 2170W

Open the front of the face. Pull out the catridge and drum assembly carefully. Thier should be a yellow tab on the toner catridge press down and the lift the toner catridge out. Replace and reseat in printer.

Posted on Sep 09, 2009

  • 1 Answer

SOURCE: My Brother HL-2170w laser printer is saying it is

http://www.metacafe.com/watch/1913451/low_toner_on_a_laser_printer_laser_printer_hack_how_many_pages/

Posted on Nov 07, 2009

  • 1 Answer

SOURCE: cannot remove toner cartridge from Brother HL 2170W

Had same problem. The instructions don't tell you that it is not just the cartridge that needs to be pulled out but the frame (black metal thing) inside which it sits. The whole thing pulls out. Of course, you have to press the green tab too.

Posted on Dec 28, 2010

ichiboi
  • 78 Answers

SOURCE: How do i get the

Hi Lorne-

Here's the step in pulling out the cartridge of your printer:

1. Open the front of the face.
2. Pull out the catridge and drum assembly carefully.
3. Thier should be a yellow tab on the toner catridge press down and the lift the toner catridge out.
4. Replace cartridge and reseat in printer.

Hope this helps,
Good Luck!

Posted on Mar 10, 2011

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1 Answer

How do I reset the Drum light on my Brother HL-2170W laserjet printer? I changed the drum already.


Open the front of the printer. Hold down the white button on the left until all 4 lights come on. Close the front cover. Voila.

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drumerror1.gif

Meaning of LED Indication


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To reset the drum message:

Open the front door

Press and hold down the white button for about 4 seconds.
Once all 4 LEDs are lit, release the button.

Close the front cover.
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complete instructions can be found here

Dec 28, 2010 | Brother HL-2170W Laser Printer

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Hi Good day!! Turn off your printer in about a couple of minutes and then turn it back on. see if the error is still there..
Thank you for using FixYa

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To reset the drum message:
Open the front door
Press and hold down the white button for about 4 seconds. Once all 4 LEDs are lit, release the button.
Close the front cover. Make sure that the Drum LED is now off.
:)

Nov 05, 2010 | Brother HL-2170W Laser Printer

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To reset the drum message:
Open the front door
Press and hold down the white button for about 4 seconds. Once all 4 LEDs are lit, release the button.
Close the front cover. Make sure that the Drum LED is now off.

Oct 31, 2010 | Brother HL-2170W Laser Printer

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To reset the drum message:
Open the front door
Press and hold down the white button for about 4 seconds. Once all 4 LEDs are lit, release the button.
Close the front cover. Make sure that the Drum LED is now off.

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