Question about Creative Labs ZEN SLEEK MP3 Player

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Screen is black

Could you help??? I havent used my zen in a while now I charge it
the blue lights come on but no screen. What could be the problem?

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Re: screen is black

You need to do a full charge. if you have the AC adapter plug it in to a wall. Otherwise you need to plug it in to a DESKTOP computer (not laptop) with a more powerful USB cord than came with the device (if you don't have one then just try the one that came with it).

Leave it for a few hours and it may be able to come out of that state... it worked for me on my Zen Vision M 30 GB

Posted on Jan 05, 2008

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Hi, my ZEN vision m: does not start anymore; when charging the blue light just "flickers", but even after 1 night charging, no possibility to get to the menu

The rapid-blinking blue light means that the Zen's battery is too drained to allow the player to turn on.

It can take 24 hours or more to completely recharge the Zen using USB. If you see the blue light blinking slowly when you plug it in, then the player is charging, and you will have to wait for it to finish charging.

If, after leaving the Zen to charge for more than a day, it still does not turn on, then the battery may be defective and not able to be charged anymore. The battery will have to be replaced.

May 16, 2010 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative Zen M:vision - can't turn on/off, permanent blue light

Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact! I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!

Jan 15, 2010 | Creative Labs Zen Digital Media Player

1 Answer

My mp3 player went blank but its still on

Creative knowledge base gives this answer for blank screen on a Zen MX:
White screens or blank screens could be easily resolved with a firmware reload. The following steps will take you through the troubleshooting steps.
  1. Reset your player and verify if the screen is able to display its contents
  2. Make sure that the player has fully charged battery
  3. Finally, perform the recovery tool if the screen still does not display any contents properly through the following site:

Sep 20, 2009 | Creative Technology Zen MX Black (8 GB)...

1 Answer

Creative zen 4GB will not turn on, only blue light!!

yeah i know. i love zen too!! let it run dry and try recharge.
worked for me once
good luck

Jun 30, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative zen won't turn on

had same prob to the T...found this post and it fixed's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging.
posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

May 28, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Blue light is on but zen wont turn on or off

on the top right of ur zen get something sharp and poke the reset button see if that works

Feb 06, 2009 | Creative Labs Zen Digital Media Player

4 Answers

My Creative Zen won't turn on OR off!

I had the same problem today too. I just stuc a needle in the little 'Reset' hole at the bottom and it was all good.


Oct 31, 2008 | Creative Labs Zen Digital Media Player

3 Answers

Screen won't come on. Please Help

it may be in a low power state, try a different usb cable and hook it up to a desktop computer (laptop ports are sometimes not powerful enough to charge the battery when it is in a low-power state). I had this exact same problem and that fixed it!

Also check out and look at their support forumns

Problems Charging, Turning On, or connecting the Zen to a computer, or upgrading firmware; Here are some things you can try:

1. If the Zen won't turn on, try using a wall charger (like the Motorola Razor) and see if it comes back on and begins charging. Wall chargers sometime will be able to output more current than the USB ports of a computer resulting in faster charging. Sometimes it is enough to turn it back on. Don't just try any wall charger though. You don't want it outputting too much power to the Zen and causing electrical damage. I would not go above a 5v charger for this since 5v, I believe, is the input power limit of the Zen.

2. If the Zen won't turn on or be recognized by the computer, try a hard reset by inserting a paperclip (or something like it) into the small "Reset" hole on the bottom of the Zen. Wait for it to rebuild the library and try again.

3. If the Zen is not detected by the computer when connected, try booting the Zen into Recovery Mode (See directions above) and do a "Clean Up". Wait for it to rebuild the library, do a hard reset and try again.

4. If the Zen is not detected by or charging from the computer when connected, make sure you are using a USB port on the back of the computer (built into the motherboard) instead of one wired to the case (front or side). That way you are using a USB port with the proper power output.

5. If the Zen is not detected by or charging from the computer when connected, make sure the USB port you are using are USB 2.0 and not v1.1. If you computer is a newer computer, this shouldn't be a problem, but if it is an older computer, it may only have USB 1.1 ports which doesn't output enough power as USB 2.0 ports.

6. If the Zen is not detected by or charging from the computer when connected, make sure you have no other USB devices plugged into the computer (front and back ports), but the Zen. That may be worth a try to see if you can get enough current from the USB ports to begin charging it again. Usually the more devices you have plugged into the USB ports, the less current that will be available for charging due to the power being shared with all other devices plugged in.

7. If the Zen is not detected by or charging from the computer when connected, make sure that the drivers are loading for it properly under Device Manager (no conflicts showing). I believe the Zen will not be detected or begin charging unless its drivers are loaded and working properly.

Storing or not using the Zen for long periods of time:

Lithium-ion batteries (by themselves) with no built-in voltage monitoring circuit have a really low self-discharge rate (1-2% a month) when not being used. Having the addition of voltage monitoring circuits will slightly increase the discharge rate, but should not reach the point of excessively discharging the battery to where it won't turn back on unless sitting unused for an extended period of time and if its last state before powering off was a already in a low voltage state. So, as long as you aren't storing it for long periods of time at a low discharged voltage, the battery should be ok to recharge.

Jun 20, 2008 | Creative Labs Zen Digital Media Player

2 Answers

Creative zen.

can you charge with an ac adaptor? was this dropped at all?

Feb 11, 2008 | Creative Labs Zen Micro MP3 Player

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