Your lens motor is most likely burnt out. The only way to continue taking pictures is push the lens in manually, You may have problems with the focus after doing this, so just turn the lens manually until you are zoomed in properly. If you have a warranty now is the time to use it.
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Hi, "E18"indicates an error that involves the lens unit or lens cover in your camera .This error appears where the lens is prevented from properly extending or retracting .The error may also be displayed if the lens camera has been subjected to an external shock, or if a foreign substance (i.e. liquid, sand, dirt) enters the camera.Hold the camera so that your fingers do not touch the lens unit when you are shooting. Make sure the camera is off before the camera is placed back in the case. Exercise caution to ensure that the camera does not accidentally power on while the camera is stored inside the case.If you cannot clear the error code by turning the camera off and then on again, or if the error code is displayed frequently, a camera malfunction may have occurred and might require service from canon.Or else try pressing the power button on and held it down while extending the zoom lens. The lens will extend out and the camera will be freed from the error. Thank you !!
Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned. Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal. More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.
You have either experienced a lens error or your zoom dial is broken (both usually caused by some sort of impact damage, but which can be spontaneously occuring).
Look for an error message on your camera's LCD screen such as "E18," or "lens error restart camera." If you do not see a lens error but simply cannot retract your zom lens (go into wide angle mode) via the zoom lever then it simply maybe a broken command dial. Either way, however, you will need to have the camera serviced in all likelihood. Call tech support at 1-800-828-4040 M-F from 8 am to 12 midnight EST and Saturdays until 8 pm EST. Hope this helps.