Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Scanner on my hp office jet doesn't work..

Says no scan options....install software. It has worked for 2 yrs. and now doesn't. the printer and fax still work.

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Re: scanner on my hp office jet doesn't work..

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SOURCE: how do I use my HP office jet v40

Install software from disk or download from HP site

Posted on Apr 25, 2009

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Hp 4355 reports no scan option when running under windows 7 It will copy to the printer

There is a workaround. As you no doubt know, windows 7 doesn't install HP solution center. So, to get a scan from your printer, or to send a fax etc,. you need to go to start > All probrams > Windows Fax and Scan.
From this program you gain all the functionality of your printer/fax/scanner, however the scan buttons do not work on the printer.

Nov 16, 2010 | HP Officejet 4355 All-In-One InkJet...

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HP Office Jet 7210 Scanner won't work

Try this simple step,

Disconnect the power cord from back of printer ( while printer is on )
wait for 10 seconds and connect it back
let the printer Initialize and Try to scan.

IF this does not work, you probably just need to uninstall and reinstall the drivers.

Jul 06, 2010 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Why is it that the scanner on my hp office jet says no scan options It says to troubleshoot. then press ok.

For normal scanning you can choose the option of Scanners and Cameras wizard in control panel. But it is better if you have software disk of printer because it contains more option.
Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.
Hope this helps. Please rate my response.
Have a good day.

Feb 20, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

HP 7590 office jet pro scanner does not communicate


The scanner function is not available when you are connected wireless, you must be connected via USB to your PC for the scanner to function correctly.

Corporate Computer
Over 21 years of PC and printer support/repair

Jun 17, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

How do I use my HP office jet v40

Install software from disk or download from HP site

Apr 24, 2009 | HP Printers & Copiers

3 Answers

No scan options- HP Office jet 5610v

Ok - the reason this error pops up is because there is a software issue going on. If the software is correctly installed you will see options for where the scan will go in the computer.

Having said that there are several things that can cause a problem between the printer and the software;

1) You are connecting the printer by USB to router - you may print but will never be able to scan as this is not a networkable printer. Connect it directly to your computer and recomplete the setup portion to configure the scanner.

2) You have not finished the setup. At the end of the installer you can setup the scanner but if you skipped this step you will have to redo it in order for it to connect. Click on the device manager in your dock and then next to information and settings there will be a little wheel. Click on the wheel and go to setup assistant. Complete the assistant and try to scan.

3) The printer is not grabbing the new software options - leave the printer turned on but unplug the power cord and wait for 30 seconds. Plug printer back in - when you do this it should initialize and will look to the mac for changes and the options should load.

4) Software missing - You MUST have the software for the printer installed for scanning function. Adobe and other programs cannot replace it - it has to be installed.

5) Software is corrupted. Uninstall the software (uninstaller is under applications in the HP folder) and then download and install the most recent full feature software and drivers for your operating system.

6) If all these steps fail you may have an issue with your computer and it's TWAIN drivers.

May 24, 2008 | HP Officejet 5610 All-In-One InkJet...

3 Answers

HP OFFICEJET 5610V No scan options

If you get the error while trying to scan with your HP 5610v All-In-One, the easy way to scan from your printer is to click on start, go to Paint and then File, the option "From Scanner or Camera" will come up.. click there and poof - you can scan anything you want and save it where you want... Problem solved!! good luck!!!

May 24, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Office Jet K60xi Scanner Failure

Try HP's web site suggestions first.

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site.
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
If your scanner still fails to scan, you may be missing basic HP files loaceted in windows system & windows system32 folders.
(These missing files were not installed during your install of windows). Not your fault.

Apr 25, 2008 | HP OfficeJet k60xi InkJet Printer

2 Answers

No Scan Options Error Message


Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax

When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

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