Question about Xerox WorkCentre C2424DN All-In-One Laser Printer
The above system error message pops and requests that the printer be rebooted. This was an ocassional problem but now it is consistent. It indicates that it is a problem with the scanner or document feeder. What is odd is that if you let the unit sit for 5 to 6 hours without doing anything it will turn itself back on and run for a few hours.
Can this be repaired without buying an expensive scanner unit or document feeder or both?
If after cycling the power to the machine and this problem still exists you may need to replace the ADF assembly. Here's a video that shows you how
Posted on Feb 14, 2011
Xerox Protechy says; depends how good you are with tools, the infamous 39,012 error is caused by the shutter on the adf unit sticking to the frame of the scanner assy, Xerox used a glue that breaks down due to the heat of the lamps and sticks the scanner shutter. I've repaired over a dozen of these and its always the same fault. No procedure in the book for this and it generally takes 2 hours to strip, clean of the adhesive and rebuild.
Posted on Oct 29, 2009
Here is you problem.
39,012.41 Document Feeder Optical Test Failure Troubleshooting Procedure
Step Questions and Actions Yes No
1 1. Cycle power to the system to clear.
2. Did this correct the problem? Yes Complete.
No? Replace the document feeder.
Hope this helps
Posted on Jun 26, 2009
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Posted on Jan 02, 2017
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