Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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System error 39,012.40:49875

The above system error message pops and requests that the printer be rebooted. This was an ocassional problem but now it is consistent. It indicates that it is a problem with the scanner or document feeder. What is odd is that if you let the unit sit for 5 to 6 hours without doing anything it will turn itself back on and run for a few hours.

Can this be repaired without buying an expensive scanner unit or document feeder or both?

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If after cycling the power to the machine and this problem still exists you may need to replace the ADF assembly. Here's a video that shows you how
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Posted on Feb 14, 2011

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Xerox Protechy says; depends how good you are with tools, the infamous 39,012 error is caused by the shutter on the adf unit sticking to the frame of the scanner assy, Xerox used a glue that breaks down due to the heat of the lamps and sticks the scanner shutter. I've repaired over a dozen of these and its always the same fault. No procedure in the book for this and it generally takes 2 hours to strip, clean of the adhesive and rebuild.

Posted on Oct 29, 2009

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Hi gfaust560:
Here is you problem.
39,012.41 Document Feeder Optical Test Failure Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Cycle power to the system to clear.
2. Did this correct the problem? Yes Complete.
No? Replace the document feeder.
Hope this helps

Posted on Jun 26, 2009

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