I have used this pot about 5 times and it cooks way too hot - even on warm the food is boiling - help! Things that should take hours are well done in about 3 even on the low setting. Everything is overdone by the end of the day.
All West Bend slow cooker models eventually simmer at the boiling point, or 212 degrees. The setting simply determines how quickly the cooker will reach that temperature.
300 watt is not a huge consumption of electricity, depending of course on, how often, how long and how high temperature.
Regards
1. Place food in stoneware according to recipe.
2. Plug in Smart-Potâ„¢ slow cooker. The Power light will begin to flash
indicating that the unit is plugged in, but not turned on.
HOW TO PROGRAM YOUR SMART-POTâ„¢ (CONT.)
3. Push the Cook Time button to scroll through the timed cooking
options. Push once and the 4 hour light will illuminate, twice and the
6 hour light will come on, etc. Select the time based on the length of
time indicated in the recipe. Two time options are usually given. The 4
and 6 hour settings are the HIGH temperature setting and may be
used when you want your food done quicker. The 8 and 10 hour
settings correspond to the LOW temperature setting and is used for all
day cooking. In addition your Smart-Potâ„¢ can be set to the Warm
Setting by scrolling through the timed cooking options until the warm
light illuminates.
NOTE: The Warm setting is for keeping already hot food warm. Do not use
the warm setting to cook or reheat food.
4. When the cooking time is completed, the Smart-Potâ„¢ slow cooker will
automatically shift to the Warm setting and the Warm light will come
on. NOTE: We do not recommend using the Warm setting for more
than 4 hours.
5. To turn the Smart-Potâ„¢ off push the OFF button. Unplug unit from the
wall outlet.
6. For other recipes that give a range of times, select the time closest
to the setting on your Smart-Potâ„¢. For instance a recipe calling for
cooking time of 7 to 9 hours on LOW, set your Smart-Potâ„¢ to 8 hours.
NOTE: If power goes off then power light will blink and settings must be
reset. If cook time is changed before the cycle is complete the time will
reset to the new setting.
Thanks for choosing FixYa,
Kelly
1. Place food in stoneware according to recipe.
2. Plug in Smart-Pot slow cooker. The Power light will begin to flash indicating that the unit is plugged in, but not turned on.
3. Push the Cook Time button to scroll through the timed cooking options. Push once and the 4 hour light will illuminate, twice and the 6 hour light will come on, etc. Select the time based on the length of time indicated in the recipe. Two time options are usually given. The 4 and 6 hour settings are the HIGH temperature setting and may be used when you want your food done quicker. The 8 and 10 hour settings correspond to the LOW temperature setting and is used for all day cooking. In addition your Smart-Pot can be set to the Warm Setting by scrolling through the timed cooking options until the warm
light illuminates.
NOTE: The Warm setting is for keeping already hot food warm. Do not use the warm setting to cook or reheat food.
4. When the cooking time is completed, the Smart-Pot slow cooker will automatically shift to the Warm setting and the Warm light will come on. NOTE: We do not recommend using the Warm setting for more than 4 hours.
5. To turn the Smart-Pot off push the OFF button. Unplug unit from the wall outlet.
6. For other recipes that give a range of times, select the time closest to the setting on your Smart-Pot. For instance a recipe calling for cooking time of 7 to 9 hours on LOW, set your Smart-Pot to 8 hours.
NOTE: If power goes off then power light will blink and settings must be reset. If cook time is changed before the cycle is complete the time will reset to the new setting.
That is pretty much the entire user instructions. Everything else is warnings, cautions, and oh yes; don't submerge it in water yadda yadda....
Thanks for choosing FixYa,
Kelly
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Usually answered in minutes!
Same problem. Food is way overcooked and boiling even on lowest setting.
Ditto. Can't slow cook anything in this baby.
Unable to "slow cook" anything. If not careful it burns everything. Trying to find answer on the Internet
I also have the rival smart pot model number 38601 and have used mine only three times overcooking everything and the third time almost burning my house down. Everything had burned to the bottom and all of the liquid was gone. A friend happened to be there and told me that it is getting too hot. Since this is my first time owning a crock pot I did not know .
I am also seeing the same problem after one use. I checked the current draw (using an ammeter) and found that the unit is drawing the same current (2.3 amps) on all settings. This would equate to cooking at high power. It appears that the electronics are poorly designed since the unit fails to high power instead of low. I'm going to call customer service after the holidays.
Too HOT is right. Boils like a teapot on all settings.
I have the same problem. It boils on the "low" setting.  I've tried cooking oatmeal in it overnight, and the bottom burns to a crisp!  I've had mine for about a year and didn't realize this was abnormal until friends told me.
Same problem. It is burning everything I cook, even at the lowest setting. I hate it, and it was a xmas gift and I can't return it. It is the SAME setting on every temp, HOT.
LMH
I have also had the same problem with the regular 5 1/2 quart crock, so finally "splurged" and bought the Smart Pot, thinking it would resolve the heat issue, and lo and behold, it is the same. Should I look at another brand or are ALL crock pots this way? I love using mine but am afraid to leave it and go off to work, which is the primary reason I purchased it. I don't want to burn the house down.
Rival Smart-Pot cooks too hot on all settings. Last Sunday had guests who ate a very dry roast!
After ruining a roast that was cooked to a crisp, we considered throwing out this crock pot out. Instead I put it in the closet to research if a recall had been issued. While there does not seem to be one, I believe there should be if there are this many units displaying the same issue.
I have used crock pots for about 30 years. I wore them with use.
I have two old Rivals that work well on the slow setting and won't burn food.
This Smart Pot works OK with lots of water, but don't use it to roast as it drys out anything you put in it - as with most comments I am looking at from other users. I had a full pot of hot broth and a 3 lb chicken hit the floor when a handle broke. I called Rival and they sent me a new Smart Pot. Thats all they have in that size...and it burns everything unless you fill it with liquid and it has the same poor handle design.
I believe this is a design flaw and not a bad thermostat because I have yet to hear of anyone with this unit where it cooks correctly.
Rival is a good company but they are trying to sell cheap products to folks who would pay more for good quality. I'm looking for a serviceable cooker, not a $20.00 piece of junk.
I'm now working more and the crockpot would help but it is only a waste of money and time using it - the last 2 meals that I have tried cooking in it burned and dried up to the point the food had to be thrown out! I work way too hard to waste this kind of money - but, I need some kind of way to help out with meals at home - any suggestions??? Something should be done with the thermostat or something should be added to control the temperature that could sense food burning - I don't know, but I know I need help with it. They also are not that cheap to purchase - why doesn't Rival look into this and maybe replace the ones not working properly. I am following the directions to the letter on the receipes.
Thanks.
Everything boils on "keep warm"! I was excited to use this but the dozen or so times I have used it, it completely ruins the food. I am using it as I type, thus the reason for the internet search to see if there is some setting I could adjust?
Mine cooks way too hot too...kind of defeats the purpose of a slow cooker if I can only use it when I'm home. Have ruined quite a few meals before giving up. I am very unhappy with this model, and should probably just buy a new one, different brand.
I have used this brand new crock pot about 6 times, within 15 minutes the liquid is boiling. It burnt black the sausage on the bottom while making sauce and has ruined 5 pieces of roast. I am going to call consumer help from the Rival website - if they do not replace it, I will attempt to return it to Costco. Also... several of my friends bought this unit (sleek style stainless w/ black) and they said the same thing! The only thing we can use it for is hot cider. We also won't leave the house while it is cooking since it has completely burned the food after 3-4 hours.
Yes, so relieved to see others with the same problem. Am hoping to exchange it for something more reliable! Had my previous Rival crockpot for 30 years without a complaint! This cooks WAY too hot. Ruining the meals.
My Rival Crock-pot also cooks to hot! No matter what I cook on low for 8 hours, it alway turns out-over cooked and the meat is always dried-out. The Rival just cooks way to hot!
Everything burns. I cooked pulled pork on low for about 6 hours and it seemed to be ok. I stirred it, went out for an hour and when I came home it was boiling and burnt on all sides. I have had the pot for 4 years and have tried just about every kind of meal and every single one has been over done. I decided to throw the pot away. I can do all that burning on the stove.
just recently bought this product. i noticed that even with the lid down, there's still space between the lid and the pot. This is probably the reason why meat easily gets burned ...moist is not retained due to the space. i'm returning my crockpot and will be more conscious next time in choosing my next one.
i miss my old crockpot! this one cooks too fast, burns food. not why i purchase crockpots. can't depend on it. certainly cannot turn it on and leave for the day!!!!! was told by rival lady that i should cook everything on WARM setting...have tried that and food either is not cooked or still over cooks! anyone know of a good crockpot i can go out and buy???? i want to turn it on, leave and come back in a reasonable amt of time to a cooked meal.
I have used the 6-quart Rival Smart twice and both times the meat is way overdone. Even though I was instructed to cook on low for 6-8 hours, the meat was way overcooked after 3 hours and 45 minutes. They should recall this item for sure.
anything you cook sticks and burns at the LOW setting
Bought same at Costco in December 2008. Boils and ruins food at low setting. This problem is obviously a quality problem with both Rival and Costco.
Buyer beware.
BK in Apple Valley, CA
I certainly wouldn't leave it on unattended. I left one for an hour and a half and the legs melted and it burned right into the wooden table it was on. It melted right into the wood. This is a clear safety risk since most people leave a crock pot unattended.
I used to have a regular Rival crock and it cooked too hot, so I purchased the Smart-pot but it has the same issue. I am afraid to leave it while I go to work (the reason I use it!). Right now it's not usable because the lid shattered into a million pieces. Does anyone know of a REPUTABLE and RELIABLE brand of crock pot? I love to use it but would like to resolve these issues.
liquid boils on the high and low setting so can we cook on the warm setting
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