Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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How do i adjust the brush height on my dyson dc15 ball

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The brushbar pivots, you can't manually set the height of it. It moves along with the contour of the carpet or floor that you are vacuuming.

Posted on Jul 30, 2009

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Posted on Jan 02, 2017

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2 Answers

Dc15 roller not working, how to reset


Hi Terry, it's Jack at Dyson.

DC15's cleaner head is protected by a sensor which shuts the brush bar off if something jams it. Once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar and end caps, you should be able to reset the machine. Each step is shown in our video guide:


The brush bar will never rotate when the vacuum is standing upright, so make sure you recline your DC15 into the normal vacuuming position before testing it.

If you'd like further help after giving this a try, our experts are on hard to provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dec 11, 2013 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Roller not working on dc15


Hi Terry, it's Jack at Dyson.

DC15's brush bar is designed to shut off for protection if something jams it. Please follow the steps shown in the video attached to clear the brush bar and end caps of any threads or hair, and to check the cleaner head for obstructions. You should then be able to reset the machine.

Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline the machine into the normal vacuuming position when testing it.

If you'd like further advice after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Dec 11, 2013 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson DC15 beater bar


Hi there,
I am sorry to hear you are having difficulty with the brush bar on your DC15. It is possible that the brush bar is obstructed. Please visit: http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD for step by step instructions on how to locate and remove any blockages from your brush bar.
However, if this does not resolve the problem a repair may be needed. Please contact us at 1-866-693-9766 US or 0800 298 0298 UK for further assistance.
Best wishes,
Jessica

Mar 18, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dc 15 brush not rotating


Hi there,

Your DC15's brushbar is designed to shut off if something jams it. Once you've removed any obstructions from the cleaner head and cleaned any threads or hair from around the brushbar, you should be able to reset the machine. You may find the video below helpful in doing this - our online Support guide may also be useful:

http://support.dyson.co.uk/support/dc15/dc15-the-ball-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Mar 03, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson dc15 animal brush won't turn


Hi there,

Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions and removed any threads or hair from the brushbar, you should be able to reset the machine. For guidance on doing this, please refer to our online support guide:

http://support.dyson.co.uk/support/dc15/dc15-the-ball-animal/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

This should resolve the issue, but if you'd like any further assistance, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 07, 2012 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

The brush does not work on my dc15 animal, there is great suction but after about 20 seconds it sounds like something has got blocked in it although nothing is clogged, filters and hoses have all been...


Hi there,

Sorry to hear you're having a problem with your DC15. You might find it helpful to visit the Support section of our website and follow these simple steps:

http://www.dyson.co.uk/support/help.asp?article=903&product=DC15-ANIMAL

You should find this resolves the issue. However, if you're still having difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

May 26, 2011 | Dyson DC15 All Floors - The Ball Bagless...

2 Answers

Brushes are not spinning


One problem may be that two small wire are broken that control roller functions. See solution with photos at http://bajwa.net/content/dyson-dc15

Jun 06, 2009 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

My dyson DC15 the brush cuts in and out.


http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
Check the above link to see if it helps. It shows you how to break down the DC15 to check for issues. Also try inspecting the circuit board for loose wires. There have been several people who reported loose or burnt wires to be the culprit for the brush bar not working. The DC15 does not use a belt, but a motor that is control by the circuit board. And I really believe that in your instance, the problem is a loose wire between the circuit board and the brush motor.

You can try calling their helpline at 866-MyDyson for further help

Nov 17, 2008 | Dyson DC15 All Floors - The Ball Bagless...

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