Question about SanDisk Sansa e260 MP3 Player

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Firmware updates... MSC vs MTS

I used the same PC about 5 minutes after installing the songs. Also, Sansa talks about MSC mode vs. MTS mode. You are supposed to be able to find it under USB>. Well... does not exist in on my e260R. Whatsup?

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Re: firmware updates... MSC vs MTS

Yep - doesn't exist on this player. Try this instead:
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
-Tha Mp3 Doctor

Posted on May 23, 2008

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It is getting stuck while refreshing the database.

Depending on the amount of the data or music files you have on your device, "Refreshing Database" may take a while to finish. But if you feel it's frozen you may try the following steps:
Reset the device 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player. NOTE: Resetting will turn the player off while it is frozen.
Delete recently loaded files 1. Connect the device to the PC in MSC mode using force MSC. 2. Locate and delete recently added files. 3. Disconnect the device from the PC.
If this resolves the issue, proceed to STEP 3. Otherwise, format the device, update to the latest firmware, and reload the songs to the device.
Update to the latest firmware You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware Sansa c200 series firmware update Sansa Clip firmware update Sansa e200 series firmware update Sansa Fuze firmware update Sansa View firmware update
Click on any of the links you need more info on.

Oct 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

The software on my sansa e260r is completely gone, when i start it up it reads" load main image failed, switch to recovery mode


Firmware on the player can be reinstalled in 2 METHODS.
In both methods the player should be in USB connection mode MSC = recovery mode.
How to switch the player into MSC mode:
0. Player not connected to a computer.
1. When the e260R is not OFF, on the player press and hold the
Power/Menu button for 15 seconds to turn the device completely off.
2. Slide the Hold switch, so the orange portion shows.
3. On your PC, double-click My Computer
4. On your Sansa player, press and hold the REC button while connecting it to the PC.
5. Release the REC button when a 16MB-FORMAT drive partition appears under My Computer.

On a computer running Windows, you can use the Sansa Firmware Updater to get an automatic download of the firmware for the e260R.
How to use the Sansa Firmware Updater [METHOD 1]:
If not installed yet, get the Sansa Firmware Updater to download:
Right click the link above and Save target as... ; save the Installer to a location on your computer, install and run the updater on your computer. Select Firmware in the updater and Download Now, to start downloading the software for the player.

When you prefer to download manually or if you have another operating system, the firmware can be downloaded from the forums site [METHOD 2]:

May 30, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

The screen of my Sansa Clip 2GB showed illegible signs two days ago when I last played it, but I could get songs playing. Through my computer I then cleared all playlists, deleted the songs etc. Then put...


Restoring your player can be done in 2 main steps:
>>1. For updating the firmware, the player should be switched to MSC mode.
This could be done through the menu. When not knowing what the display shows, use the forcing method in next link:
See the Sansa Clip steps below:
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the center button while connecting the device to the PC.

>> 2. Once connected in MSC mode you can use the firmware updater when having Windows operating system, see next page:

For others who have MAC or Linux operating system you can not use the firmware updater: firmware should be manually downloaded from Sansa Forums and installed afterwards:

If this was helpful I'd appreciate your answer.
When needing more help, just add a comment in this thread.

Mar 03, 2010 | SanDisk Sansa Clip MP3 Player

2 Answers

Sansa 260 R load main image failed message


The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.

When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

Dec 17, 2009 | SanDisk Sansa e260 MP3 Player

2 Answers

The PC will no longer recognize it. I've tried downloading the driver from the sansa website and manually attempting to fix it will no vail


Support for the Sansa Clip support information is on next site:

Correct link for updating the Clip's firmware:

When MANUALLY installing firmware:
Check the version of your player to have the matching firmware download for the player, as described in the updating firmware link.

Going to the Sandisk forum site for the Clip firmware download:
Note: read the instructions how to perform the firmware update.
1. Choose the correct version for the player.
2. Connection mode in Windows should be automatic, when not recognized in Windows or with MAC and Linux use MSC mode ***** .
3. Extract the zip file on the computer first.
4. Next put the unzipped file on the player in the root directory.
5. Disconnect the player.
6. Restart the player: the firmware update should restart now.

Switching to MSC mode for Sansa Clip:

Method 1: through the menu
1. From the Main Menu, select Settings > USB Mode.
2. Select Auto Detect, MTP or MSC.
Method 2: forcing, using the buttons / switches
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the center button while connecting the device to the PC.

Need more help ? Just post a comment.

Dec 14, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa e200 series

Why not read this before doing so ?

The MSC mode is meant for making backup files from player to the
computer and for formatting the player.

When you can access your player in MSC mode:
1. you're able to save files from the player to the computer.
2. after saving you can format the player.
- - - - - - - - - - -
After the player is formatted it has its full memory cleared and the
firmware needs to be reinstalled.
Firmware download for e200 series guide (follow the steps):*/r_id/101834
The "Sansa Updater Installation" is needed for firmware update:

When the firmware is restored all software and maps for transfers should be available again: Player ready for MTP mode again.
The MTP mode is meant for media transfers with synchronizing capability and playing the device.

Sep 20, 2009 | SanDisk Sansa E280 MP3 Player

2 Answers

My sansa e280 mp3 player stopped working i dnt knw y


I'm unable to assume the exact problem with your mp3 player as you've bluntly said that the device is not working. Try the following steps and that should work. If not let me know:

  SOLUTION 1 - Reset the device 
Resetting the Sansa View/Fuze 
Resetting the e200/c200 series
 - Reload and update to the latest firmware
STEP 1 - Enable MSC or Recovery mode 
Enable MSC mode on e200v2 / c200v2 / Fuze 
Force Recovery mode on e200v1 / c200v1 / e200R / View 

STEP 2 - Update to the latest firmware 
You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware 
Sansa Fuze firmware update 
Sansa View firmware update 
Sansa e200 series firmware update 
Sansa c200 series firmware update 

1. Make sure you Windows Media Player 11 (Goto Help --> About WMP --> v??)
 2. If you do not have it, install it from this location:   3. Change the Mode on Device: Go into Menu --> Settings --> USB Mode:Auto Detect/MTP/MSC   4. Select MSC and it should work. If it does not try Powercycling your device (turn it off and then turn it on).  5. Try other modes as well. 

Keep the device in AutoDetect Mode and follow the instructions below:

i. Connect your Device
ii. Right click on My Computer and select Manage
iii. Select Device Manager
iv. At the right hand side look out for Portable devices and click on the + symbol to display your device
v. Right Click on the device and select Update Drivers
vi. Select 'No, not at this time' and click Next
vii. Select 'Install from a list or specific location' and then click Next
viii. Select 'Don't search, I'll choose the driver to install' and then click Next
ix. Select 'MTP Device' and then click Next. This should install the device and then should be ready for use

Jan 31, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

My sansa keeps restarting itself

I would recommend that you upgrade the firmware on the device..Once the firmware is update you shouldnt have any problems..To update the firmware follow the link below
Please rate accordingly
Thank you

Mar 23, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

New songs= black screen

try to remove the battery, wait 30 seconds and replace it
this should reset your sansa,

a real hard reset isn't possible,
you can format it though
warning, this removes everything

To format your Sansa E200 series MP3 player:

1. Open "My Computer."
2. With the player plugged into the USB port, right-click on the player (if in MTP mode) or the drive letter for your player (if in MSC mode) and select "Format" from the right-click menu.
3. Press "Start."
4. You will receive a warning that the format process will erase all data on your device.
IMPORTANT: Make sure you have backed up all of your data from the device before continuing with the format. Procedure will erase everything off the player. Agree to the warning.
5. The format will complete. Close the format window and your player should be ready to use.

After the format, please install the latest firmware update for your player. Please visit the following link to download and upload the Firmware on your Sansa E200:

PLEASE NOTE: All files will be deleted. Backup your files. Your MP3 player must be in MSC mode before installing the Firmware update.

To set your player in MSC mode, please do the following:

1. When the player is turned on, press the “Menu” button.
2. Navigate to the “Settings” menu.
3. Navigate to “USB”.
4. Under the “USB” menu, go to “MSC”.
After changing the player to MSC mode, reconnect it to your computer. The screen on the MP3 player should read “USB Connected” and "MSC”
You can now complete the Firmware update download from on your device.
Installation Instructions:

1. Unplug any other USB flash drives that's connected to any of your USB ports.
2. Download the firmware to your PC
3. Plug in your e200
4. Double-click on the downloaded firmware (e200fw01.00.12.exe) and follow instructions
5. Unplug your e200
6. Device will do it's own update process and will restart.
The device should be ready to be used again.

Dec 16, 2007 | MP3 & Digital Media Players

1 Answer

Sansa e260 keeps connecting/disconnecting

start by updating the firmware to the latest version. You can get the firmware updater (you will have to do this on your brother's computer probably) online at sandisk's site. Then, check back in after you've done that-sometimes more problems arise, sometimes problems are fixed.

Dec 13, 2007 | SanDisk Sansa e200 MP3 Player

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