Hi, When the user prints on local printer the paper used to come from tray 4. From quite a few days , it's not coming out of the correct tray and printing on letterhead paper in tray 2 instead of plain paper in tray 4. PLN0056_TRAY4 this device was set up specifically to pull paper from tray 4 but when tested , it is pulling from tray 2 tray 2 consists of leteer head papers and tray 4 consists of plain papers. Tray 4 is specifically used for invoice printing purpose which is crucial for the user. Request to look up this issue on priority basis as it is month end. Printer is "XEROX" Please alaso guide me thro the unix commands in order to fix this issue
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Re: printer picking wrong tray for print
From the start menue to printers and faxes go to your printer right click and select properties label the 4 drawers as to paper type and select continue, or auto continue to off.
-Carl, please let me know if this helps.
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You need to check the paper types you have assigned and the paper types that users are requesting. Print out a configuration page and make sure that Tray 4 shows as plain paper. If it does not then check all the stops. The 2000 sheet tray 4 units are noted for having the stops not engage and this causes the printer to think that tray 4 is custom media. You can also go into diagnostics and print a paper path test for each tray to ensure that all the trays are working.
Hi The A4 paper size is an internationally used paper format. Although not often used in America, it is by far the most commonly and widely circulated paper size. At 8 1/4 inches by 11 3/4 inches, it is similar though not quite identical to the American standard U.S. letter size, which is 8 1/2 inches by 11 inches. Because of its ubiquity, all printers and programs have the ability to handle the size, and getting a printer to print to it is a matter of adjusting the settings.Put the A4 sized paper into the automatic feeder in the printer. You may have to adjust the tray guides to fit the paper in snugly. Close the tray firmly when finished.
Step 2.Set the printer to register the A4 sized paper inside the the tray. This varies from printer to printer but generally involves going into the print menu, scrolling to the automatic feeder and designating the tray as an A4 tray.Step 3.Select "File" and then "Page setup" in the program you are using.Step 4.lick on the drop down menu next to paper size and choose "A4.Step 5.Select "File" and then "Print." Click the "Print Summary" button to ensure the file is set to print to the A4 size.
Paper jams can occur in the following areas
1 Top cover and toner cartridge area
2 Optional envelope feeder
3 Input tray areas
4 Optional duplexer
5 Output areas (top and rear)
6 Fuser area
Solving repeated paper jams
* Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. Even a small torn piece of paper in the printer path can cause repeated jams.
* If using a duplexer, check all areas (including under the duplexer).
* Check that paper is correctly loaded in the trays, that all three adjustments have been made, and that the trays are not overfilled. Make sure paper is under the front and back tabs.
* Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)
* Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.)
* Try printing to a different output bin.
* The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.
* If you are printing from tray 1, try reducing the size of the stack.
* If printing from the envelope feeder, make sure it is loaded correctly, pushing the bottom envelopes in slightly farther than the top envelopes.
* If you are printing small sizes, feed paper short edge first.
* Turn over the stack of paper in the tray. Also try rotating the paper 180°.
* Check the characteristics of the media you are using. Use only paper that meets HP specifications (see the online user guide for paper specifications). Try using different paper to see if the problem goes away. Do not use curled, deformed, damaged, or
* Avoid using paper that has already been used in a printer or copier.
* Do not print on both sides of envelopes or transparencies.
* Print only on full sheets of labels and do not print on both sides of label sheets.
* Check that the power supplied to the printer is steady and meets printer specifications (see the online user guide for printer specifications).
* Clean the printer (see the online user guide procedures).
Hope this helps.
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Enter on the computer the follow path: 1. enter start menu 2. enter printers and faxes 3. enter by right click into properties 4. enter paper size settings 5. set the paper size for the tray or trays and press update then apply and ok after thet it will work Also see on the printer menu enter the same paper tray settings and set the trays by size but more important is to set the compute settings
41.3 on a lj 4+ is a paper Feed related error normally caused by dirty or worn paper feed tyres if you are getting this error whilst feeding from the paper tray at the bottom of the printer stack a few sheets on the manual feed tray on the front if you dont get the error
clean all your feed wheels or order a service kit and replacement replacement tyres
Click File > Print > Properties to check your settings.
To verify that tray 1 is working, put paper in tray 1. Press green
check until you see Information Menu. Scroll using arrows until you see
Print Menu Map then press green check. If it prints from tray 1, your
problem is not with the printer, but with the PC settings.
i has follow this step, but need to press green check button to resume print menu map.
tray 1 manual feed set to A4 paper plain size manual feed is on. there is paper on tray 1 ps setting tray1 manual feed is A4 plain size paper.
send print to tray1 manual feed even there is paper at tray 1 i still need go to the printer and press green check button to resume print
If this is the first time you have seen this error, do the following:
Power off the printer.
Remove all installed paper trays.
Make sure the paper is loaded correctly in each tray. If it is not, reload the paper into that tray.
Look up into the printer where the paper tray slides in and out. Check the feed (autocompensator) assembly for any damage.
If everything is fine, reinstall the tray and power on the printer.
Try printing a few print jobs.
If the error does not return, continue using the printer as before.
Keep an eye on it for the next few days. If the error does not
return, it may have been an isolated incident.
If the error returns just as soon as you power on the printer or
when you try to print again, you will need to find out which paper
tray/paper source is causing the problem.
If the printer has only the one integrated paper tray, the problem
will be with either the tray 1 pick arm/autocompensator assembly or the
printer's engine/system board.
If the printer has more than one paper tray installed, try printing
from each paper tray one at a time. The best way to do this is to have
all of the paper trays empty and then proceed as follows:
Put paper in tray 1 only.
Print from tray 1.
If tray 1 works fine, empty tray 1 and put paper in tray 2 and so on until you encounter the error message.
If you receive the error when printing from one particular tray, power off the printer to clear the error.
Power the printer back on.
Skip the faulty paper feed slot and move on to the next one (if
another one is present). If you can print from all but one of the paper
trays, this is the source of the problem.
If you have extra
paper trays/drawer units installed and the error occurs from only one
particular source, there are some things you can do as a temporary fix.
If the error is occurring from an OPTIONAL paper drawer/source,
power off the printer and remove the defective drawer from the printer.
You will then need to set up the printer to print from a different
tray. For information on removing an optional drawer, click here.
If the error is occurring from the integrated paper tray (tray 1)
AND you have optional paper trays installed, take all of the paper out
of tray 1 but leave tray 1 installed. Set up the printer to print from
one of the other paper tray sources (tray 2, tray 3, multi-purpose
And if your getting the same error then you need to get it serviced...