Question about Xerox Phaser 8560MFP Laser Printer

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Printer picking wrong tray for print

Hi,
When the user prints on local printer the paper used to come from tray 4. From quite a few days , it's not coming out of the correct tray and printing on letterhead paper in tray 2 instead of plain paper in tray 4.
PLN0056_TRAY4 this device was set up specifically to pull paper from tray 4 but when tested , it is pulling from tray 2
tray 2 consists of leteer head papers and tray 4 consists of plain papers.
Tray 4 is specifically used for invoice printing purpose which is crucial for the user. Request to look up this issue on priority basis as it is month end.

Printer is "XEROX"
Please alaso guide me thro the unix commands in order to fix this issue

Regards,
Krishna

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From the start menue to printers and faxes go to your printer right click and select properties label the 4 drawers as to paper type and select continue, or auto continue to off.
-Carl, please let me know if this helps.

Posted on Jun 26, 2009

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