Question about SanDisk Sansa e260 MP3 Player

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Computer Won't Recognise MP3

I've had my Sansa e260 for nearly a year now, and I love it. But all of a sudden it said I had over 40,000 songs. It ended up just being a whole bunch of my songs were copied. (So I had 40,000 copies of The Beatles and Green Day) So then I just used a firmware to erase all the files on my player. Now, whenever I plug my mp3 into the computer, I get the error message; Exception Processing Message c0000013 Parameters 75b6bf9c 75b6bf9c 75b6bf9c. So my computer doesn't recognise my mp3 player, and I can't put songs on it. It recognises my sister's mp3, so I've ruled out any problems with the computer, USB cable, or Rhapsody program.

Does anyone have any suggestions? Should I just get a new mp3 player or call the company?

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  • Anonymous Nov 06, 2007

    I have a similar problem with my computer not recognizing that my MP3 is attached ...

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  • Master
  • 8,596 Answers

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

Posted on May 23, 2008

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