I have had the DISH DVR 625 since July 23, 2007. After 9 days the harddrive crashed & they had to send a replacement. Now everyother day practiclaly either TV 1 or TV 2 has NO picture or sound. I get a menu and I can change the channels but still no pic or sound. I have to reboot the dvr and go thru the transponders then its fine. It only effects ONE tv at a time./..which is odd since its adual system. any ideas?
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi gehrlichman, my name is Mike Houston of DISH Network andI was going over your post and seen where you were asking about an externalhard drive to get the recordings off your 625 DVR receiver. To do that you willneed to upgrade to our VIP HD series receivers, if you get the HD DVR receiveryou will be able to add an External Hard Drive to get the recordings off. Iwill send a link to tell you all of what's needed.http://www.dishnetwork.com/SupportSection/use-ehd
Are you able to access any of your previous recordings?
Try unplugging the receiver for 10-15 seconds and plug back in. The receiver will reboot itself for you and should restore functionality of the DVR. If that doesn't work the hard drive has likely failed and we would need to send a replacement receiver.
Are you still having problems with your 625 receiver? It sounds like you are getting a 024 error message. When you unplug the receiver and plug back in, do you ever get a 311 error message? If you are still having problems, the receiver may need to be replaced. I would be happy to further assist you if you would respond back to this site.
When you try to use the DVR features, do you get an error message (024 or 311)? Have
you unplugged your 625 receiver yet? If not, unplugged the receiver
for about 10 seconds and plug back in. This will cause the receiver to
reboot and acquire satellite signal. When the picture comes back on,
try to pause. If it still doesn't work, we may need to replace the 625
receiver. I hope this helps.
If the receiver is powering off/on, there may be an issue with the power supply. Have you unplugged the receiver from the electrical outlet? If not, unplug for 10 seconds and plug back in. This will reboot the receiver and have it reacquire the satellite signal. If the lights do not illuminate after plugging the receiver back into the electrical outlet, please call 1-800-333-3474. We need to replace the receiver.
Ocassionally these receivers have been known to do this. It is not an issue that normally repeats itself however it is very frustrating. The upside is it ussuaaly will result in 150 hrs of record time. If you did not receive the150 hrs delete all timers and recording and reboot the system. You should have the 150 hrs once it comes back online. Thanks for using Fix Ya.
Unfotunately this is an event known as power cycling and the only resolution is another receiver. This issue is due to faulty internal components and has nothing to do with anything other than that fact. If you have further questions feel free to contact me. Thanks for using Fix Ya.
at the time the hard drive problem came up the receiver would of went into recovery mode this can take a good hour for it to fix and can do nothing until it would finish on its own and take care of. Doing the power reset is just like unpluging the receiver. Try unpluging again for 30 minutes and plug back in again and just wait receiver should come back on its own. Don't hit any buttons. If not will have to send out to dish for repair. 800-333-3474 dish