Question about DISH Network DVR-625 DTV Receiver / 100-Hours Video Recorder

1 Answer

Having to REBOOT Constantly!

I have had the DISH DVR 625 since July 23, 2007. After 9 days the harddrive crashed & they had to send a replacement. Now everyother day practiclaly either TV 1 or TV 2 has NO picture or sound. I get a menu and I can change the channels but still no pic or sound. I have to reboot the dvr and go thru the transponders then its fine. It only effects ONE tv at a time./..which is odd since its adual system. any ideas?

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  • Anonymous Dec 21, 2007

    I started losing TV2 but TV1 was fine. Now TV2 is always offline and TV1 will only come up with Menu, 6, 1, 1 and changing to TV1 from TV2. Then I can watch TV for a while, but only TV1. Sometimes I must reboot before I can make it work manually. I seem to be spending more time fiddling than watching TV. So far the Dish Network has not been out due to scheduling conflicts. They wanted me to pay also for the service. I convinced them otherwise when I mentioned some of the details on how the installer did short cuts on install day. In fact he skipped the mandatory step to ground my dish.

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1 Answer

Call dish back and have them send another one. Its defective. I have had 4 and its on its way out again.

Posted on Nov 24, 2007

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1 Answer

Dish network 625 aspect ratio


Hi, I would be happy to help! Can you please send me more information on what the issue is? Thanks!

Cheri Torres Social Media Representative DISH L.L.C. Cheri.Torres@Dish.com

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DISH Network DVR-625 DTV Receiver- Is it possible for me to replace the hard drive in this unit with a larger one? Say a 1TB? I build computers so Im familiar with the mechanics, just need to know if the...


Hi gehrlichman, my name is Mike Houston of DISH Network andI was going over your post and seen where you were asking about an externalhard drive to get the recordings off your 625 DVR receiver. To do that you willneed to upgrade to our VIP HD series receivers, if you get the HD DVR receiveryou will be able to add an External Hard Drive to get the recordings off. Iwill send a link to tell you all of what's needed.http://www.dishnetwork.com/SupportSection/use-ehd

Mar 25, 2011 | DISH Network DVR-625 DTV Receiver /...

1 Answer

Dvr box wont record


Are you able to access any of your previous recordings?

Try unplugging the receiver for 10-15 seconds and plug back in. The receiver will reboot itself for you and should restore functionality of the DVR. If that doesn't work the hard drive has likely failed and we would need to send a replacement receiver.

Nick Franta
DISH Network Customer Service.

Jan 23, 2011 | DISH Network DVR-625 DTV Receiver /...

1 Answer

DVR not working. Says to unplug for a minute, I did multiple times, still not working


kuda08rdb,

Are you still having problems with your 625 receiver? It sounds like you are getting a 024 error message. When you unplug the receiver and plug back in, do you ever get a 311 error message? If you are still having problems, the receiver may need to be replaced. I would be happy to further assist you if you would respond back to this site.

Ray Calo
DISH Network

Sep 19, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

I can't pause or rewind my moveie


fktrejo,

When you try to use the DVR features, do you get an error message (024 or 311)? Have you unplugged your 625 receiver yet? If not, unplugged the receiver for about 10 seconds and plug back in. This will cause the receiver to reboot and acquire satellite signal. When the picture comes back on, try to pause. If it still doesn't work, we may need to replace the 625 receiver. I hope this helps.

Ray Calo
DISH Network

Jun 28, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

Reciever constantly powers on and then off again


ryantrulling,

If the receiver is powering off/on, there may be an issue with the power supply. Have you unplugged the receiver from the electrical outlet? If not, unplug for 10 seconds and plug back in. This will reboot the receiver and have it reacquire the satellite signal. If the lights do not illuminate after plugging the receiver back into the electrical outlet, please call 1-800-333-3474. We need to replace the receiver.

Ray Calo
DISH Network

May 16, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

Timers & recorded events erased


Ocassionally these receivers have been known to do this. It is not an issue that normally repeats itself however it is very frustrating. The upside is it ussuaaly will result in 150 hrs of record time. If you did not receive the150 hrs delete all timers and recording and reboot the system. You should have the 150 hrs once it comes back online. Thanks for using Fix Ya.

Aug 02, 2009 | DISH Network DVR-625 DTV Receiver /...

1 Answer

Dish 625 shuts off without warning and fan runs high


Unfotunately this is an event known as power cycling and the only resolution is another receiver. This issue is due to faulty internal components and has nothing to do with anything other than that fact. If you have further questions feel free to contact me. Thanks for using Fix Ya.

Jan 12, 2009 | DISH Network DVR-625 DTV Receiver /...

1 Answer

My DVR-625, wont even turn on.


at the time the hard drive problem came up the receiver would of went into recovery mode this can take a good hour for it to fix and can do nothing until it would finish on its own and take care of. Doing the power reset is just like unpluging the receiver. Try unpluging again for 30 minutes and plug back in again and just wait receiver should come back on its own. Don't hit any buttons. If not will have to send out to dish for repair. 800-333-3474 dish

Nov 22, 2007 | DISH Network DVR-625 DTV Receiver /...

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