Question about Kenmore 64802 Top Freezer Refrigerator

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Frost in Freezer, front of shelves

I have had my freezer for about 4 years. The front of the shelves have mounds of frost on them. We have to chisel out out food. It seems that the seal isn't sealing on the door, but I can't figure out why... Could it be something with the way the freezer is sitting? If it isn't level could that be part of it? There is nothing in the way to keep it open and I don't see any cracks or splits. Thanks!

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Sometimes enough ice will accumulate at the front of the shelves to actually block the door from closing completely. Are you in and out of the freezer often? Moist air that hits the frozen shelf surface will accumulate at the front of the shelves first because that's where it hits first. Check that the freezer is level and plumb not on a "twist". If it is sometimes the door will not seat properly and therefore leave a gap for air to get in. Take a dollar bill and place it in the door seal surface. Close the door and try to slide the bill out from between the door frame and the seal. Do this in several places around the door. If it comes out with little or no friction you may have found your problem. Finally, completely defrost the freezer shelves after removing all the food. Don't poke or dig with an ice pick or screwdriver or you will poke a hole in the tubes and ruin the freezer. You can speed things up with some hot water in a pan placed inside the freezer. Be ready with towels or pans to collect water. Good luck!

Posted on Jun 27, 2009

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Good Luck and please rate 4 thumbs up for the free answer.

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