Question about Kenmore 64802 Top Freezer Refrigerator

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Frost in Freezer, front of shelves

I have had my freezer for about 4 years. The front of the shelves have mounds of frost on them. We have to chisel out out food. It seems that the seal isn't sealing on the door, but I can't figure out why... Could it be something with the way the freezer is sitting? If it isn't level could that be part of it? There is nothing in the way to keep it open and I don't see any cracks or splits. Thanks!

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Sometimes enough ice will accumulate at the front of the shelves to actually block the door from closing completely. Are you in and out of the freezer often? Moist air that hits the frozen shelf surface will accumulate at the front of the shelves first because that's where it hits first. Check that the freezer is level and plumb not on a "twist". If it is sometimes the door will not seat properly and therefore leave a gap for air to get in. Take a dollar bill and place it in the door seal surface. Close the door and try to slide the bill out from between the door frame and the seal. Do this in several places around the door. If it comes out with little or no friction you may have found your problem. Finally, completely defrost the freezer shelves after removing all the food. Don't poke or dig with an ice pick or screwdriver or you will poke a hole in the tubes and ruin the freezer. You can speed things up with some hot water in a pan placed inside the freezer. Be ready with towels or pans to collect water. Good luck!

Posted on Jun 27, 2009

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My freezer is heating up?

Because a freezer only does one thing and that is freeze things, unfortunatly any things that breaks on a freezer causes the same thing. Is it running, does the fan work (frost free) are the shelves melting (non frost free) can you hear the compressor running , is the condensor fan running ?

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Water leak from freezer? Ice on freezer floor?

Water leaks can come from may sources, this tip is designed to help with water that is from the freezer due to a defrost drain not working properly.

The Basics:

Frost free refrigerators have automatic defrost cycles. Without this automatic cycle the cooling coils would become covered in frost and the cold air could not circulate where needed. To rid the coils of frost every 8 to 10 hours a heater is activated for around 15 minutes, this is long enough to eliminate the frost but not long enough to warm the freezer temperature. During this defrost cycle the water that is created by the frost thawing is designed to flow down a drain into a pan under the refrigerator and evaporate from the heat produced by the compressor and condenser.

The Problem:

The drain that the defrost water flows down can get restricted and plug up or drain so slow it freezes. Depending on the model of refrigerator it can be a very easy fix or a bit more complex.

The Solution:

Locate the evaporator (cooling coils) they are going to be in the freezer section behind the shelves and back wall. On some side by side models you can simply remove the lower bin (drawer or shelf) from the freezer and you can see the drain opening. On most models both side by side, top mounted and bottom mounted freezers you will need to remove the panel from inside the freezer, this will require unplugging the refrigerator, removing the food and shelves and the panel behind the shelves, on some models you will need to remove an ice maker to get this panel off.

Once the panel is off you should see a tray, pan or trough that the water drips into off of the coils. In this pan will be a hole about the size of dime. This is the drain. If heavy ice is built up, you may not see it.

Be careful working around the evaporator coils, they can be sharp and also are very fragile, do not poke, chisel or pound on them. To remove the ice use hot water or a hair dryer. If a hair dryer is used be careful not to get the plastic walls of the freezer too hot. Use towels to capture the water as the ice melts, you do not want the water running on the floor.

Once the ice is gone and the drain opening is visible, take a turkey baster or syringe and squirt very hot water down the drain until the water runs down it freely. It make take a while, depending on how far down the blockage is. Have towels around the sides and front of the refrigerator to absorb any water that spills out of the pan when working on this and for a few hours after. Once the drain is clear, reassemble and enjoy a leak free refrigerator.

on May 03, 2010 | Refrigerators

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No it is not frost free. You can get the manual on the link below to read about the freezer and learn how to defrost.

Good Luck and please rate 4 thumbs up for the free answer.

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Sounds like an air leak. Check the door gasket. If that is sealing well all the way around, try putting a peice of foil duct tape over the two small vents in the bottom of the door.

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Top & middle shelves COVERED with frost/ice, not middle

That is normal. The refrigerant runs through those shelves. They are the evaporator side of the unit.That is where the freezing effect comes from.
Check door seals for leaking air.
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Get in there and get out.
Those things will help prolong frost/ice buildup.

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