Question about HP Officejet 5610 All-In-One InkJet Printer

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HP 5610 Paper Jam Error Won't Clear

I've opened the front and back panels and cannot find any stuck paper or pieces thereof anywhere. Tried a master reset per HP online support, but NG.
Any suggestions?
Thanks

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  • Donald Metzger
    Donald Metzger Nov 09, 2007

    There was never really a paper jam to begin with. The unit goes into Paper Jam Error automatically within a few seconds after being turned on so trying to make a Copy is impossible. Also, how can there be an IRQ conflict with the computer not turned on?

  • Tangogp Nov 26, 2007

    I am having the same problem and can't figure out how to reset the printer. I've taken the printer apart, cleaned the rollers, etc. but it still displays the printer jam error message. Does anybody have a fix ?



    Thnx

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I just fixed a similar problem with my old HP5610. You need to remove the scanner assembly to get inside the printer, then clean the clear plastic wheel on the far left side of the front roller bar.

To remove the scanner and get inside the printer:
1) Open the scanner w/ the printer facing you. There are two T10 torx screws on the right side (one in each corner) that need to be removed.
2) Pry up the cover of the copier feed system on top of the printer. There is a guide clip inside the front side that you need to flip out of the way with your thumb to open fully.
3) Two more torx screws need to be removed here. The lower ones in each corner all the way to the left, not the exposed screws on the raised portion.
4) Lift the scanner bed straight up and angle it away from you like the scanner door. There are two small ribbon cables that need to be pried loose. Mark them w/ a sharpy so you know how to put them back, then slowly slide them out (the connectors looks like exposed wire).

Clean the plastic ribbon and wheel inside the printer:
1) Look inside the printer you will see a small plastic ribbon (looks slightly polarized) the ink cartridge tray rides along. Clean this with a tissue dipped in alcohol until you've removed all th ink.
2) Press the cartridge tray (watch out for some small black arms coming off the paper feeder) to the right and look down in the forward left corner of the printer. You will see a clear disk with number on it next to a black gear on the steel bar for the paper rollers.
3) Clean the clear disk with q-tips dipped in alcohol and spin the gear either with your fingernail or a set of tweezers. I went through 4 q-tips cleaning off both sides because of all the ink I picked up.

Reassemble the printer:
1) Take the time to shake or fork out the dried ink from the cleaning beds on the right side of the printer if you want, but don't get any on your rug (it stains).
2) Set the scanner assembly on top of the printer and carefully reattach the ribbon cables (remember how you marked them so you place them the same way again). Be patient with the smaller one as it is easy to kink, just work each side slowly in.
3) Press the scanner into place. Replace all four screws.
4) Reset your printer. You're good to go.

Side notes:
1) I was able to run the printer opened up without the scanner plugged in. It didn't even blink at not having a scanner. After it was reattached, the thing still copied beautifully.
2) There was some dust in there, but I didn't have any compressed O2 to clear it out. You might want a can of compressed air for the dust, and maybe even hit the sensor for the wheel, but the alcohol was enough for me.

Good Luck! As usual, do all this at your own risk.

Posted on Jun 19, 2010

  • innerspacech Apr 28, 2011

    I had this problem and on reading this solution all i did was spray the white/clear disc area with long nozzelled zorric 88, which has done the trick. No nned to open the full assembly. I hope this works for everyone as well!

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This may have resulted from clearing a paper jam out the front of the printer, causing the rollers to rotate a little bit. Open the back clear out door and manually rotate the rollers the only way they will turn. It takes some pressure but you should not force them. In mine, the rollers rotated up to a point and then stopped. Try printing again at that point. it worked for me.

Posted on Jul 20, 2009

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Yes bread man there is issues with alot of different inkjet HP's it's because they have glued a clear piece of plastic on one of the gears with black dots or letters on it. That clear piece rotates through the sensor to tell the printer they are moving. Well, the glue slowly quits holding and then the clear piece no longer rotates which indicates to the printer that the rollers aren't moving when they really are which gives off a paper jam error. I have fixed alot of HP printers because of that. It's easy to fix if you have the right tool and some good old super glue.

Posted on Jan 26, 2008

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The problem is even though you have cleared the jam and the reset the all in one unit the system still has not seen any activity from the document or paper feeder that tells it that the problem is fixed. So load the document feeder and paper tray with plain paper and then press "copy" then "black"the unit will process the request and clear the error. If this doesn't work you may have an IRQ conflict.
Good Luck

Posted on Nov 09, 2007

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I also Have a 5610 all in one. I just spent 1.5 hours on the phone with HP today. There is a issue with the printer causing a paper jam error when in fact there is no jam. My unit is out of warranty but because there is a known issue there are sending me one over night free. Just call HP and go through the pain of phone transfers. Good luck

Posted on Jan 23, 2008

Just got off the phone with HP for this problem.
Advised me to turn off computer and then press setup on the printer and then use the right arrow to print report (#2)then press OK.
Then right arrow to print test report (#6) and press OK.
A print test page is produced and then reboot computer and problem was solved.
Apparently a glitch with HP and windows XP not recognizing that the paper jam is cleared.
Luckily I had a month left on my warranty, otherwise this info would cost approx $40.
Good luck

Posted on Sep 12, 2008

  • Sarah Wheat Watterson
    Sarah Wheat Watterson Jul 25, 2016

    Took 2 seconds and totally fixed it!! Thanks!! Saved me lots of time and headache trying to take it apart.

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I thought I'd mention that I ran into the same issue, and while they didn't fix it or offer free support for my out of warranty printer, I mentioned that I'd barely ever used this thing and felt it was a defect in the product, and they offered me a good deal on a new printer. Additionally, when I balked at first because I wanted to do more research, they tossed in even more.
For $151 tax I got a j6480 printer, with cartridges, overnight delivery, extra 2 years of warranty for 3 total, and they even gave me an address to send 2 cartridges I had just bought for my 5610 to get replacements for free for the j6480 in exchange.

Posted on Aug 27, 2010

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I tried thie above method, taking apart and cleaning the clear wheel and it worked!! thanks!!:)

Posted on Apr 28, 2014

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I had the same problem and I solved it by cleaning out all the dried ink in the cleaning compartment on the right side of the printer.

Posted on Nov 27, 2009

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