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How about when you connect your computer direct to the modem is it doing the same speed? make sure to verify what speed (download/upload) you are getting from your ISP.
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Don't worry about a cox internet account. It has the worst user interface, it lacks speed and generally your emails are delayed. Just get a free google account or hotmail /msn account and you'll be happier.
The information may be a bit misleading. What COX said about DOCSIS version is for cable modem standard. The higher the number the better the speed. However, it seems that the modem is already getting THAT speed. Some other device (perhap SS2602) is slowing it down.
It seems that SS2602's WAN side only support 10Mbps connection, which, in term, limit the speed to 10Mbps each way. The actual throughput may be even lower. Should that be the case a new router would be recommanded.
When you logged in to webmail did it ask you to change your password? Does a box popup in Outlook asking you to change your password as soon as it opens?
If it does just enter your new password in the outlook window.
username: yourcoxusername
pass: your new webmail password
there should be a option in configuration that allows you to set the configuration to manual or auto and more then likely that maybe it other wise contact me at [email protected]
You should be able to get any software that you need from LinkSys.com but I have a couple of quick questions first:
1. Is the LinkSys unit you just purchased a router or modem?
If the unit is a router, you are still going to need a Cox compatible modem. If the unit is a modem, you will still need a router to complete the network setup unless LinkSys makes a combination cable router/modem, and I haven't been able to research one.
2. If it is a modem, is it a cable modem and, if it is, is it Cox compatible?
According to the Cox Web Site, the only models of LinkSys modems that are currently compatible with the Cox High Speed Cable Internet Service are:
BEFCMU10 v3
BEFCMU10 v4
WCG200
WCG200 v2
CM100
In this particular case, you may need to contact LinkSys and/or your Internet Service Provider. In most cases, they will not only tell you exactly what type of equipment you need, they will also talk you through setting up the network once you have the equipment - usually at no charge.
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