Question about Office Equipment & Supplies
If the device is not functioning properly or to clear memory, reset it.
1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)
Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.
2. Wait approximately ten seconds and then press the <ON/OFF> button again.
3. Wait until the device has completed its cycling process before submitting another job request.
if the problem is not solved
Stop/Reset - ON/OFF
To clear error messages displayed on the LCD or if the printer is not functioning as expected, it may be necessary to simultaneously press Stop/Reset and ON/OFF buttons.
1. With the printer powered on, press and hold down the <Stop/Reset> button then press the ON/OFF button.
2. Once the printer is powered off, hold down <Stop/Reset> and then press <ON/OFF>.
if the problem is not solved clear out any paper jams and clean the unit following these instructions:
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
After you have done the cleaning and made sure there are no paper jams, Repeat the first 2 reset instructions I posted in the begining of this page.
If the problem is not solved after repeating the above steps in order atleast 3 times then the unit will require repair - canon service center locator for mp500
Posted on Jun 26, 2009
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Posted on Jan 02, 2017
Below take from another web site:
As a technician, I have worked on tons of printers. This particular error had stumped me for a while, but I finally found the cause. As others had pointed out before, it can have alot to do with some obstruction in the print path, the gears, or ink on the clear plastic encoder strip. You're on the right track - I found the the purge cap (the white sliding mechanism that the print head parks to when it's not in use) was not lubricated well enough from factory. If you lubricate the sliders with some white grease (don't get it on the small wipers or the black caps) the mechanism can now slide more freely, and the unit can park the head properly without giving you the dreaded head homing error 5100 (or E-2-2 on the LCD display) Keep in mind that this repair will probably require you to remove the right panel off of the printer to gain access to the purge mechanism. There are two screws behind the printer, and two in front for each corrosponding side panel (the front screws are behind the grey front panel of the printer - open the top cover to see the clips which hold the front cover on) Hope this helps some of you out.
Wayne Lischynski - Ebytes Computers
Posted on Jan 24, 2009
The scanner lock switch may be in the locked position. Lift the cover and check the slide switch located on the top front left. If this is not the problem, you will have to have a service center look at the problem.
Posted on Dec 19, 2009
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