Question about Microsoft Zune JS8-00001 Digital Media Player

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Nothing wont come up on my computer

When i plug in the usb cord to the computer and then the zune is plugged into but nothing wont pop up on my screen??? whats up with this???

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  • kathybugrn Mar 14, 2010

    When I plug in my Zune 8 GB it doesn't connect to my computer

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You can try to restart your cp.

Posted on Oct 08, 2009

Did you download the Zune software?

The Zune website has the Zune software which must be downloaded for your computer to communicate with your Zune.

And when you connect your Zune to your computer it should begin charging (as I'm assuming this is a new device).

If you have already installed the software I would assume the low battery was slowing the communication between your Zune and your computer.

If you Zune is fully charged and the software is fully installed try plugging the USB cable into a different port. Sometimes the Zune and the connector USB isn't automatically sensed on certain ports and certain moments.

Posted on Jun 26, 2009

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Posted on Jan 02, 2017

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1 Answer

My zune wont turn on can u help me


Does it do anything at all? Like when you plug it into your computer? If it does nothing on your computer, try plugging it into another USB port on your computer, or try a USB port on another computer. If possible, try another Sync cable, again on mutiple computers/USB ports if necessary. If you have a walll charger try that as well.

What happened whe it stopped working? Was it dropped? Was it working fine, then you plugged it in one night and got up the next morning and it was dead? Was it abducted by aliens? The more info you can give the higher your chances of getting a useful response.

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take it to a service for them to check this.

verify it yourself only if you are familiar in servicing small electronics!!!

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You might need to reinstall the drivers, or update your USB port drivers.
A nice zune troubleshooting guide on this is available on fixing zune device errors.

Hope it helps.
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OK this seems weird but if you have like a Nintendo Wii or a PlayStation 2 or 3 take you sync cable and plug your zune into the usb port on the system because sometimes the battery is just so dead that it dosent have enough power for the computer pick it up. mine done this a few days ago and i left it plugged into my Nintendo Wii over night and it started working again

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Try resetting the Zune by holding the up and back keys until it restarts (probably about 10 seconds) and then try to plug it into the computer again.

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