Question about Bose 321GS Series II System

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Bose 3-2-1 JUNK - Cannot Read Disk problems

Same problem here with the Bose 3-2-1...worked great for about 6 or 8 months. Then an occasional "Cannot Read Disk" error messages.

Gradually this problem increased over time and now it happens on about half of the DVD movies I rent. I knew this many disks could NOT be bad. Then I researched it oon the Internet - holy cow...I find so many reports from others having the same issues.

You know there was a time when Bose meant something - quality. Now all I can see it means - RIP OFF !!!!!!! They should call this system Bose 3-2-1-Hey-You're-Screwed !!!

I have read SO MANY others complaining of the same issue with the 3-2-1 that I CANNOT believe Bose will not do a recall and free repair for their customers. I have bought other Bose speakers in the past.

BUT...I have spent my last money with BOSE - NEVER AGAIN !!!! Fortunatley, I did not spend the full amount [$1,000] to purchase it, but still $800 poorly spent.

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You can get a bose update if you contact customer service

Posted on Sep 21, 2009

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1 Answer

Bose music system remote is inconsistent.


The notoriously unreliable SMD capacitors which Bose installed are long defective. That's just the start of your problems.

You'll need to replace those defective capacitors with much higher-quality units than the original.

Only a tech experienced with SMD work should attempt this repair.

Replacing the PCB will solve your problem for only a short time, as you are just getting the original standard junk again, but new.

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It sounds like the laser has gotten out of alignment. Are you still within the warranty period?

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Sometimes cleaning the disk will solve the problem. Also resetting the system by pulling the power cord and putting it back in can solve the problem. If this does not help, then sometimes updating the system with the latest software can help. Just call Bose and ask for an update disk. Last but not least if nothing works, send the unit to Bose for repair.

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Microsoft lasers are JUNK, you can find a new laser on e-bay for around $8
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Bose GS 321 HDMI issue. I've had this unit for 6 months using the HDMI connection from the Bose to my HDTV for watching DVD's and its been working without issue. Last week I try watching a DVD. I change...


Hi, did you manage to fix it? I have the same problem. Would appreciate if you can share some results if you have any.
Many thanks, Jeffrey jeff@worldmail.nl

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Our BOSE system has been working great for years and years. We recently moved, set up the system, and now the system has been very moody reading DVDs and CDs. It will take sometimes several minutes to...


I had the same problem with a Lifestyle 35 system. Use a DVD lens-cleaning disk, followed by the latest firmware disk from Bose. This should clear up the problem.

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check the power suply behind the acoustimass set to 115v, not to 230, that will solve you problem

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CD stuck in disk tray of (original) BOSE 321


NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!

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I was able to find a junk unit (screen no good) on eBay -- swaped out the dvd player - everything has worked fine since (except 6 months later I had to swap out the audio card from the same junk unit - and now all OK ever since.)

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DVD won't play


had the same issue, Bose 18 played no problem for 2.5 years and then started acting up.
sometimes power reset helped sometimes not.
finaly go tired of it and took the system apart.
Inside is little customized toshiba dvd ide drive set as master.
Same as in normal computer but with different front so works in Bose.
Took apart DVD and cleaned with the laser lens with windex.
Works perfectly now.

I took the long run. If somebody has dentist mirror and some precise tools maybe you can reach the lens without taking everything apart.
maybe somebody sells special disc for cleaning lenses?

I hope this helps.

Oct 28, 2008 | Bose 3·2·1 II System

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