Question about HP Color LaserJet 3500 Printer
Hi conniebrown you may be using a card that is too heavy for the machine check the specifications that you card is within the recommended guidelines of not use a lower weight card. Also make sure that you are putting the card through the tray 1 unit and that on the driver properties you have selected card stock. Try this I hope it works for you.
Hi Guest you may have a piece of paper stuck under that registration unit open front cover remove the transfer unit and also remove the toner cartridges. Once this is done at the bottom you will see where the paper guides through (Black unit with green piece in the middle) close the front door half way then you will be able to lift that unit up and check underneath it. There is normally a small piece of paper there causing your jam.
Hope this helps
Posted on Jan 19, 2008
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