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Just got a laptop with Vista 64-bit. I put

Just got a laptop with Vista 64-bit. I put Quickbooks Pro 2009 on it and cannot print invoices, etc. I also had a problem emailing but found a fix at It is supposed to fix the print problem too, but it didn't. I tried several times. I also tried a fix at
That made the email problem come back. Please, please help me!

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  • karen_ron93 Jun 26, 2009

    No other problems. I can print from works, selected text on the web, etc. I have an HP 6310 all in one. Apparentely this has been a problem with Quickbooks for a while. It was supposed to be fixed with the R7 update, which I downloaded. I am having problems with another software package that I have too - Glass Eye 2000 from (it's a CAD-like program for stained glass design. I haven't even started to mess with it yet. I need my Quickbooks to work for my husband's business!

  • karen_ron93 Jun 26, 2009

    Quickbooks Pro 2009 vs Vista 64-bit

  • karen_ron93 Jun 26, 2009

    I already did. Thanks

  • karen_ron93 Jun 26, 2009

    Thanks. I will try the reinstall if I can't find any other fixes in the next few days.



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We develop software and we are convinced that this is not an Intuit problem, but a bug in VISTA 64.
In particular a Windows API DocumentProperties function call to get size of DEVMODE record for printer properties. See,
On Vista x64, DocumentProperties fails from UAC-elevated process - MSDN Forums

It does not affect all VISTA 64 users or all applications. Since it affects some Intuit users it appears to point to Intuit.

You need to report this to Microsoft. Loudly.
The problem does not 'reproduce' on all computers, but when it occurs on a computer it is repeatable for all printers installed.

but there is only one solution.though its bit hectic it helps. just reinstall the fresh vista operating system and then install the quickbook again on worked fine and solved the issue for many.hope it solves your problem too.
thanks for using fixya.keep updated.
please do not forget to accept and rate this solution positively

Posted on Jun 26, 2009

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You must download an updated driver for your printer with the current software from microsoft

good luck

Posted on Jun 26, 2009


Do you have problems printing in any other program? Also, what make and model printer are you using?

Posted on Jun 26, 2009

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Thank you for using
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Can you try a different PDF creater
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