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I have suddenlink cable and my phone is through them too. I keep having problems with my phone working. They say that it is linked to the modem. I do not know anything about this but they cannot seem to figure it out either. I have an Arris modem. The link keeps flashing. The telephone line is solid. What does this mean? My phone is not working.

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On an arris modem, if the telephone light is solid, then there is dial tone coming into the modem. that means the problem is somewhere in the house wiring. check to make sure the phone line is plugged into line 1 on the back of the modem. next make sure it is plugged into the wall jack. if this is correct then you need the cable co to come out and troubleshoot your inside wiring. as a quick fix, you can plug your phone into the jack on the back of the modem labled line 1/2

Posted on Oct 19, 2009

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Hi. I am with Suddenlink. If you are having service issues, I am here to help. Please email me at tina-AT-suddenlink-DOT-com and I would be happy to help resolve your issue.

Posted on Jun 26, 2009

  • CONNIE SMITH Mar 28, 2013

    I HAVE TRIED ALL OF THE ABOVE AT TIMES A BUSY SIGNAL BUT NOT A DIAL TONE

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