Question about Brother MFC-9420CN All-In-One Laser Printer

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My Brother MFC-9420CN printer is telling me to check the paper size. How do I do this?

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Check to make sure the document your sending matches the paper size you have in your paper tray. The reason its telling you to check the paper is because your document size and paper loaded aren't matching

Posted on Jun 25, 2009

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I have colored smears on left side of all my printed pages with my Brother MFC-9420 CN. What causes this?


It's not unusual for paper to hit the bottom of the print head, especially if the paper is bent. This can cause smearing. If you have pets, you can check for pet fur in the printer, or other foreign material inside that can also cause smearing.

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I've seen this before...

The machine is calling for legal sized paper and it thinks it has it in the paper tray. Check the back stop that is inside the paper tray. It should be a green guide that is closest to you if you pull the tray out. You may have to lift up a flap on the end. Make sure that the paper stop is on the correct paper size for what is in the tray. Hope this helps. Let me know if you need any more assistance.

If this helps you please rate it as Fixya!

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Don P. Greensboro, NC

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Check the total page count in the menu. If it reads 288888, you have a defective engine board and it needs to be replaced. It is neither a driver issue nor a problem with the paper cartridge.

Brother will quote you a price in excess of $600 for a new engine board, but some authorized repair shops can get them for less than $200.

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open and check for paper in the back. sometimes a corner may have been caught in there and will give you the error.

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