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the go 710 has a reset under the mount (see picture below) charge it up for a few hours, then get yourself a small paperclip and depress the rest for 15- 20 seconds.if it doesnt power up, press and hold the power button for up to 10 seconds.
I will advice you reset the unit, this might help fix the
abnormality with the white screen problem. follow these procedure to
reset your tom tom gps. Make sure your battery is charged before you
begin. TomTom suggested
allowing your device to charge for at least 2 hours before resetting it.
Remove your device's SD card from the card slot. Find the "Reset"
pinhole button on the bottom of the device. Hold the "Reset" button
down for 10 to 15 seconds or until your device
resets itself. You will need a flattened paperclip or another small
metal object to reach inside the pinhole. Power the TomTom back on
and insert your SD Card. You have now reset
your TomTom gps and this should fix the white screen problem.
The Reset hole is hard to find, you need to first remove it from
the mount, turn it upside down, and within the mounting base area of GO
you will see two interface slots (currently only one is being used) and
towards the front of the unit on the base you will see a little hole
marked reset. This is just like soft resetting a Palm or Pocket PC, it
requires something small like a paperclip, and nothing was supplied
with GO to enable you to easily reset the device.
I would call tomtom and see if they can send you a new battery sounds like it might be bad,is the green light showing that's it charging?if so and the battery isn't holding a charge I would call them and say that it went bad about 2 months ago.Good luck
I solved this problem by finding an answer on the Tom Tom website. Using a paper clip end insert it on the reset button and press for at least 10 seconds. The reset button is difficult to find; it's located close to the connector at the base of the unit. It is an annoying problem as it happens without any rhyme or reason. I now carry a paper clip in the car!
I did find out how to solve the problem. I can't remember exactly where I found the solution but I think it was on TOMTOM website. You have to connect to TOMTOM home and reinstall the application. I put the TOMTOM disc in the computer (which came with purchase) and reinstalled the program. Which I thought was weird as everything appeard to be fine with TOMTOM home). Anyway, it worked. Good luck.