Question about Canon (7152A002) for X1/X1i/Optura 100 MC 1.7x Lens Converter

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Camera says lens error, restart camera

I turned on the camera and the lens zoomed out and now I can not get it to turn on at all. I changed the batteries but the lens is still stuck out and it will not do anything else.

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  • 34 Answers

Lens maybe shifted, you need to take it to the service

Posted on Jun 26, 2009

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I turned on my camera and I get an error message that says, Lens Error Camera will shut off automatically. Then the camera shuts off. The lens will not pop out?


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This mechanism fails due to sand, dust or just useful life expired.

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Lens Error!


Same problem. The lens is stuck in the zoom position. When the camera is turned on, the lens moves a just afraction like it want to fully open or close, then the camera beeps and prompts with the "Lens Error" Restart Camera. Solutions?

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Dear Grammie,

You have either experienced a lens error or your zoom dial is broken (both usually caused by some sort of impact damage, but which can be spontaneously occuring).

Look for an error message on your camera's LCD screen such as "E18," or "lens error restart camera." If you do not see a lens error but simply cannot retract your zom lens (go into wide angle mode) via the zoom lever then it simply maybe a broken command dial. Either way, however, you will need to have the camera serviced in all likelihood. Call tech support at 1-800-828-4040 M-F from 8 am to 12 midnight EST and Saturdays until 8 pm EST. Hope this helps.

Sincerely,
HeavyDLB

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5 Answers

Lens Error, Restart


Hi

What you are seeing is a generic stuck lens error message, turning off the camera and turning it on again will not fix the lens unfortunately.

Your lens needs to be cleaned or repaired, and if it cant be repaired it needs to be replaced. There are online places that will do it for a decent price and there are others that overcharge by way too much.

Fixya rules prevent me from giving you a link to anything off Fixya that would help you fix your camera.

Good luck from....

Darntoothysam com

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Zoom won't go in or out canon power shot sd870


zoom will not work in movei mode.
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1 Answer

Lens is stuck out


It sound like a problem with the zooming mechanism (lens would not retract or extended) Press the power button on and hold it down while extending and twisting the telescopic zoom lens. It might fix your problem. In any case it could not make it worse Good luck!

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