Question about 2wire (1000-400108-001) Router

1 Answer

How do i configure my ip address manually for 2nd computer that does not access internet through 2wire router? I'm a novice and don't get too deep on troubleshooting. It is connected to 2wire router, which works fine and accesses internet (1st computer works fine). Firewall is off. Problem started after Malware was located and eradicated. It was working fine before that. XP Pro being used now - HP Computer.

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  • 2020hazeleye Jun 25, 2009

    How do I ping my router?

  • 2020hazeleye Jun 26, 2009

    yes, I can ping the router from 2nd computer....Network Adaptor failed....DHCP server failed......DNS server Search Order failed....IP address failed.

  • 2020hazeleye Jun 27, 2009


    Jun 26, 2009- yes, I can ping the router from 2nd computer....Network Adaptor failed....DHCP server failed......DNS server Search Order failed....IP address failed. I didn't get a response. I'm still unable to have 2nd computer access internet. Please advise.

  • 2020hazeleye Jun 28, 2009

    1st (working) computer:
    Connection-specific DNS suffix:gateway.2wire.net
    IP address: 192.168.1.65
    Subnet Mask: 255.255.255.0
    Default gateway: 192.168.1.254



    2nd (not working)computer:
    Connection-specific DNS suffix:gateway.2wire.net
    IP address: 192.168.1.64
    Subnet Mask: 255.255.255.0
    Default gateway: 192.168.1.254

  • 2020hazeleye Jun 28, 2009

    Ping results for both 192.168.1.254 & 74.125.45.100 were the same:



    Destination host unreachable.

    Packets sent=4, Received=0, Lost=4 (100% loss)

  • 2020hazeleye Jun 28, 2009

    Reply from 192.168.1.65: bytes=32 time<1ms TTL=128

    Ping Statistics for 192.168.1.65:

    Packets: Sent=4, Received=4, Lost=0 (0% loss)

    Approximate round trip times in milli-seconds:

    Minimum=0ms, Maximum=0ms, Average=0ms



    Do I still need to reinstall network driver on 2nd computer? If so, how?

  • 2020hazeleye Jun 28, 2009

    Network Adaptors:

    1394 Net Adaptor

    Realtek RTL8139 Family PCI Fast Ethernet NIC



    No yellow exclamation points next to them.



    SM Bus Controller does have exclamation point next to it though.



    I have turned off Windows Firewall

    I have Spyzooka 2.5 for Malware and such (don't believe it has a firewall).

    I tried to load Trend Micro's firewall / anti-virus in it (have it in 1st comp), but the copy did not work. I uninstalled it. I don't think its still in there.



    No other firewalls (I know of).

  • 2020hazeleye Jun 28, 2009

    2nd computer worked before the Malware issue.



    2nd computer is only 4 feet from router with a six foot ethernet cable.

  • 2020hazeleye Jun 28, 2009

    Yes - hardwired.



    When I run network diagnostics (2nd computer) the following FAIL:



    Default IP Gateway=192.168.1.254(same subset)

    DHCP server=192.168.1.254

    DNS server searchorder=192.168.1.254

    IP address=192.168.1.254



  • 2020hazeleye Jun 28, 2009

    No. Both computers are hardwired (Ethernet) to the 2wire unit.

  • 2020hazeleye Jun 28, 2009

    2nd computer Tracert:



    Destination host unreachable.

    Trace complete.



    1st computer Tracert:



    11 attempts (and still trying) = * * * Request timed out

  • 2020hazeleye Jun 28, 2009

    I can ping computer 2 from computer 1 but not vice versa. Sorry if I didn't communicate that correctly.



  • 2020hazeleye Jun 28, 2009

    I have two network connections: 1394 connection & Local Area Connecton 2. The 1394 seems to be connected, while the LAC2 has an exclamation point next to it. Both computers (1&2) have both 1394 and a LAC (Computer 2 has LAC2). On Computer 1, both are connected.



    On computer 2, TCP/IP "show icon notification" was not ticked, so I marked it. The "notify me..." was ticked.



    Computer 2 is already set to "obtain automatically..."



    * Note: On Computer 2, Icon for both 1394 and LAC2 show up in tray, and LAC2 still has exclamation point.

  • 2020hazeleye Jun 28, 2009

    Manually configuring the LAC settings on computer 2 made the connection (no more exclamation point), but it gave a warning that there is an address confliction with another system on the network.



    I ping'd both sets of numbers that you gave me, and they both came back: Destination host unreachable. Both sent 4 packets and lost 4 packets (100% loss). No windows were open and I tried it twice.



    Afterwards, I ran the help and support center. It gave an error only under the IP address (192.168.1.254) - Destination host unreachable.

  • 2020hazeleye Jun 29, 2009

    I changed the IP as requested. The exclamation point went away...appears to be communicating.



    Upon pinging it, it still said, "destination host unreachable."



    Seem like we're getting closer. :)

  • 2020hazeleye Jun 29, 2009

    For some reason, I think it is the DHCP. How do you turn it on (if its off) ?



    Thanks again for your diligence. This has been very trying.

  • pbenke
    pbenke May 11, 2010

    Start, Run, type services.msc and then hit Enter. New window with list of services will pop up. One of them is DHCP Client. Double click it and if it's Disabled or Manual put it on Automatic. Then you can go back to LAC properties and put IP, gateway and DNS settings to automatic.

  • pbenke
    pbenke May 11, 2010

    I still don't understand why you can't ping router. Here are some general advices: 1. Check that ethernet cable is not damaged. Try to connect 2nd computer to router with 1st computer's cable. Also try to connect some different port on router 2. Do you remember what malware was on this computer? Maybe it damaged some system files or some Windows services are turned off (like DHCP) 3. You can temporary disable 1394 network connection (right click and then Disable) to see if it will help 4. You can right click on LAC and select Repair to see if it will help 5. You can reinstall network card ... 99. You can always reinstall Windows if nothing helps :-(

  • pbenke
    pbenke May 11, 2010

    Give to 2nd computer some other IP address, say 192.168.1.99 to resolve conflict and try pinging again

  • pbenke
    pbenke May 11, 2010

    Try to put LAC settings for 2nd computer on manual: enter IP adress,
    mask should be 255.255.255.0 and as gateway put the IP address of
    router 192.168.1.254. DNS you can leave empty for now. Close all those windows and try ping 192.168.1.254 and ping 74.125.45.100

  • pbenke
    pbenke May 11, 2010

    Check how many network connections you have on 2nd computer. Either find Network Connections under Start menu or go to Control Panel and Network Connections. Is there only one connection named Local Area Connection? If it's true, right click then go to Properties. Make sure TCP/IP, "Show Icon Notification..." and "Notify Me..." are ticked. Next, click on TCP/IP and then Properties. New window opens up. Is there all set to "obtain automatically"?

  • pbenke
    pbenke May 11, 2010

    At this moment I don't understand how you can ping 1st computer from 2nd one but you can't do the tracert...

  • pbenke
    pbenke May 11, 2010

    Hrmpf, okay :-) it's interesting that you can ping 1st computer from 2nd one and it should go over router... Can you please again run cmd and do tracert 192.168.1.65 from 2nd computer and also tracert 192.168.1.64 from 1st one?

  • pbenke
    pbenke May 11, 2010

    But 1st computer have wireless connection with router?

  • pbenke
    pbenke May 11, 2010

    Ah, 2nd computer have wired connection with router?

  • pbenke
    pbenke May 11, 2010

    Can it be that 2nd computer is too far from router?

  • pbenke
    pbenke May 11, 2010

    It really sounds like 2nd computer is firewalled or network card is not working properly. Are you sure that you don't have 3rd party firewall active on 2nd computer? What network adapter 2nd computer have anyway? Can you go to Device Manager (Control Panel, System, Hardware) and check if network adapter have yellow exclamation sign next to the icon? Tell me the name of network adapter shown in Device manager...

  • pbenke
    pbenke May 11, 2010

    Hm, can you ping 1st computer from 2nd one? ping 192.168.1.65 If you can't can you try to reinstall network driver on 2nd computer and see if it will help...

  • pbenke
    pbenke May 11, 2010

    Can you run cmd again please and do ping 192.168.1.254 and ping 74.125.45.100 from 2nd computer?

  • pbenke
    pbenke May 11, 2010

    Go to 1st computer, click on Run, type cmd and press Enter. Type ipconfig, press Enter and copy and paster results here. Do the same with 2nd computer

  • pbenke
    pbenke May 11, 2010

    Can you ping router from 2nd computer?

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Have you tried simply running the Network Connection Wizard from control panel? Here is a link to a basic guide. I'm not sure I understand whether there's an issue with the connecting computer or if you want to set up a host/client shared connection. If the latter see here. Does this apply to your situation?
Take a look at this post, and also see the FAQ sections of the same site for endless help.
You can also access 2wire tech support here.
If you think there may be some corruption in the 2nd computer, run chkdsk according to instructions here and here.
You might also have a look in the Device Manager and make sure the network adapter is working properly. It will show an exclamation point or question mark if it's having problems.
Your connection is behind the 2wire firewall, which should be turned on. If you mean your system firewall, OK for now...

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jun 25, 2009

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Access configuration


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3 Answers

Access configuration


Step 1 Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on. Step 2 Disable any internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, and Windows XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it. Step 3 Configure your Internet settings. Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click the button to restore the settings to their defaults. Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button. Nothing should be checked. Click OK. Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK out to the desktop and close any open windows. Step 4 Check your IP address. Your computer must have an IP address in the same range of the device you are attempting to configure. Most D-Link devices use the 192.168.0.X range. Click here to find your IP Address on your computer If you are attempting to configure a D-Link router, then make sure you take note of your computer´s Default Gateway IP address. The Default Gateway is the IP address of the D-Link router. By default, it should be 192.168.0.1. If you are attempting to configure an Access Point or Print Server, you may need to configure your computer with a Static IP Address in the appropriate range. Step 5 Access the web management. Open your web browser and enter the IP address of your D-Link device in the address bar. This should open the login page for your the web management. Use the instructions provided with your product to login and complete the configuration.

Feb 16, 2006 | D-Link AirPlus DI-614+ Wireless Router

1 Answer

Can´t I access the web-based configuration


Step 1 Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on. Step 2 Disable any internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, and Windows XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it. Step 3 Configure your Internet settings. Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click the button to restore the settings to their defaults. Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button. Nothing should be checked. Click OK. Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK out to the desktop and close any open windows. Step 4 Check your IP address. Your computer must have an IP address in the same range of the device you are attempting to configure. Most D-Link devices use the 192.168.0.X range. Click here to find your IP Address on your computer If you are attempting to configure a D-Link router, then make sure you take note of your computer´s Default Gateway IP address. The Default Gateway is the IP address of the D-Link router. By default, it should be 192.168.0.1. If you are attempting to configure an Access Point or Print Server, you may need to configure your computer with a Static IP Address in the appropriate range. Step 5 Access the web management. Open your web browser and enter the IP address of your D-Link device in the address bar. This should open the login page for your the web management. Use the instructions provided with your product to login and complete the configuration.

Feb 16, 2006 | D-Link Express EtherNetwork DI-604 Router

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