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Acer M1640 Won't boot

Hi,I'm trying to help a friend over distance with her computer. She started having browser problems. Probably a browser hijacker. Her browser won't serve out web pages. She could message me in MSN live. I told her she could use erecovery , by hitting ALT+F10. She said it doesn't work. I told her she had to go into the bios and turn on erecovery. But she said hitting F2 or DEL doesn't work. She has the origional keyboard on it. I sent her a vista disk, and in windows she started setup. The setup up finnished where she set her profile and then rebooted. But all she gets is a black screen with a flashing curser and a mouse pointer. Shes tryed all the hotkeys while repeatly booting up. Del,F2,Alt +F10. Just the same screen

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  • hotduckchuck Jun 26, 2009

    Yes,then its a bug. Thanks. But If I can run vista setup from boot ,I could delete and format the drive? It doesn't explain why the hot keys aren't working like F8 ,DEL, or F2.or Alt+F10. Unless this lady is a little slow at the draw. Anyways I believe you,and try to get a faster person to manipulate the keys.



    Thanks

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Not so good. She's not alone. See here, here and here. I'm not sure how to get around that screen, but if she gets back into windows these malware removal protocols will take care of the browser hijacker.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jun 25, 2009

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Press F8 during boot and see if it can go into Safe Mode. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

Posted on Jun 25, 2009

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6348121.jpg



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