Question about Tomtom Go Plus GPS Receiver

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Tomtom 500 shows on screen no memory card even when it is in there. what can i do? tried to reset it with reset button, took out memory card and put it back in.

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Re: tomtom 500 - Tomtom Go Plus GPS Receiver GPS Devices

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Posted on Feb 08, 2008

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When turn On can get the screen showing the GPS connected to Computer when not connected ,On Battery only, get red cross flashing

If your TomTom shows a red cross, it means the device is not able to load the software to be able to operate. Some devices have this software on a SD-card, some have it stored on an internal memory.
If there was a SD-card in your TomTom, I would suggest to put it back. If there is a empty SD-slot on your device, it could be you lost your SD-card, but some TomTom devices have an internal memory AND a SD-slot for memory extension, so if you have an empty cardslot it doesn't necessarily mean there has to be a card in it.

When you never saw a SD-card, probably some data went corrupt on the internal memory. When you have a SD-card, probably some data got corrupted on the SD-card.

To repair the software, you need to connect your GPS to your PC or Mac with a USB cable.
You also need the program TomTom HOME. You can download it for free on the TomTom website.
With TomTom HOME you can update the operating system of your device for free (map updates are nor free).

Try updating, and see if your device works again.

If this doesn't work, post it here.

May 14, 2015 | Tomtom GPS Devices

1 Answer

Tomtom Go 500 won't see memory card - big red cross over memory card on screen. Have tried reflowing solder joints on card slot. Have tried cleaning card slot.

Have you tried reformatting your memory card? Does your computer recognize your card if you plug in the card directly to your computer? You can also try a different memory card if the other solution doesn't work. REFORMATTING WILL ERASE THE CONTENTS OF CARD JUST SO YOU KNOW!

Mar 09, 2011 | Tomtom Go Plus GPS Receiver

1 Answer

Can u help my tomtom has a problem?

My TomTom 3rd g is acting up. It is not making a connection. The green bar run quickly and than the screen shows no hands / touch available. It will not go any further than that. It keeps running the same thing over and over again.
P.S. I tried resetting but it just shows that screen

Feb 10, 2010 | Tomtom ONE 3rd Edition GPS

2 Answers

I thought I could update my TomTom one XL - but after the update I have the flashing red X and can't get rid of it. This gps does not have the memory card and you can't reset unless it's showing the main...

You may also want to try the hard reset.

Paper clip in the tiny hole by the card slot.

Push it in firmly whilst the unit is powered up (not too hard) for about 3 seconds then release

You may have to power down and then up again and even hold down the power button a little longer the first time you do this.

This sometimes works whilst powering up as well but the moment you see any sort of screen releasy the pin !

Sep 15, 2009 | Tomtom ONE GPS Receiver

1 Answer

Turns off and on sporatically

Which model is it ?
On the Go 300/500 series there's a reset in the base. You will need a thin pin or similar to reset.
Take out the map card then turn the unit on.Push the pin into the reset hole at the base.
You will then get the start screen and the maps will reload once you replace the memory card.
On the 7 series, simply hold the on button down for approx 15 seconds until the start screen begins to show.

Apr 29, 2009 | Tomtom GO GPS Receiver

1 Answer


you can reset the unit by removing it from the cradle and using a straightened paper clip in the reset hole on the unit's bottom

go to tomtom website ----> support ---->Select your product ----> Select your model --->Your question is about: select 'How to' Questions then below look for "How to soft-reset my navigation device" click on it.Select your device from the list below to see how to reset it

hope this help


Apr 23, 2009 | Tomtom GO 300 GPS Receiver

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