Question about HP LaserJet 4 plus Printer

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HP laserjet 4 M Plus

My new computer with vista will not recognize this printer. Vista has a driver for it, but it gives me an error-printing.
any suggestions?

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  • toddhummer40 Jun 25, 2009

    Never mind. re-installed it and it worked this time. ???
    thanks


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  • 64 Answers

Hi,

One thing HP recommends is to download the "Windows XP" drivers for your printer and to manually install your printer using those drivers. Also, make sure the cable that you have is in working order.

The link is http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=15026&taskId=135&prodTypeId=18972&prodSeriesId=25484&lang=en&cc=us&submit=Go%20%BB Just click on "windows XP" to get the drivers.

Posted on Aug 01, 2009

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Welcome, and thank you for using FixYa!

To answer your question: What you are experiencing is a driver type miss-match. The printer cannot understand the driver language that Vista is providing. Even though it is labeled as HP LaserJet 4 Plus.

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6 - Yes. Your product is supported. Drivers for HP printers are included with the Microsoft Windows Vista Operating System. Additional software will be available soon. HP has a driver solution available for your product. HP is committed to providing the best experience for HP products in the Windows Vista operating environment. Currently, a full-solution driver is not available for your product. However, we do have an alternative driver solution that you can conveniently find in Microsoft Windows Vista. This driver will enable your product's basic functions to work and can be used until the full driver solution is available. Full-solutions will be available as early as January 2007. HP expects to complete the certification process for applicable software by July 2007. Solutions will be posted as they become available. Click here to recieve e-mail updates from HP when a solution is available. HP aspires to provide the most up-to-date information on HP drivers and software. Please check back soon for updates.
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Hi,

I am assuming that you are using Vista. Based on your post/description:
1. the HP Compaq 6710b has no parallel port;
2. the HP LaserJet IIP Plus is only capable of either serial or parallel connection;
3. hence you're attempting a USB to Parallel interface;
4. the printer is installed in your notebook and is set to USB port;
5. from the printer a test print can be performed but not from the Printer Properties in your notebook;
6. all printing jobs initiated from the notebook results in an "Error".

With the above in mind, may I point/suggest that:
a. Windows Vista driver will only enable your HP LaserJet IIP Plus' basic functions to work. It is not 100% compatible;
b. alternately, you can try using the XP installation CD/drivers of the printer;
c. the compatibility issue may be compounded by the USB to parallel interface;
d. the USB to parallel interface may be hampered by a known Vista USB issue;
e. you can try patching/updating the Vista USB driver. Since this has been a recognized issue with Vista, Microsoft has posted a fix for this here or here.
f. verify that the printer does not display a 22 or 40 Error.

If the printing concern has not been rectified after completion of the above procedures, you may need to:
i. download and install HP Universal PostScript Print Driver; or
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iii.consider replacing your printer. Sorry.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

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