Question about Lexmark X4550 InkJet Printer

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Left ink cartridge incorrect

Ran out of ink, replaced cartridge with another one of the exact same genuine lexmark number 23 ink cartridges, and got the error message left ink cartridge incorrect. How is that? What can I do?

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There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue. The upgrade for the X3430 is available from Lexmark at:



To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.
This works for the X3550 and X4550 models. A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv

Posted on Jun 25, 2009

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To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.
A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv

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Hello,

Both pad styles should work just the same in your printer. You need to take the cartridge back to the store and have them replace it. From time to time in the manufacturing process 1 or more contacts will mis-connect and you get the error you are talking about.

Buddy
Corporate Computer
Over 21 years of PC and printer support/repair

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There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue.
The upgrade for the X3430 is available from Lexmark at: PC: http://www.downloaddelivery.com/downloads/misc/Firmware_F061909_3430Series.exe Mac: http://www.downloaddelivery.com/downloads/misc/Mac_MCC_J062309_01.Zip

To install the firmware upgrade, 1. Make sure the printer is ON and connected with a USB cable. 2. Download and run the appropriate firmware upgrade for your computer. 3. Be sure not to disconnect or power off the printer until the upgrade is complete
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