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Lost serial # for a Gateway notebook Model MX 6425.

I have a Gateway notebook Model MX 6425. I have no way to get it to come on since the power jack is broken. This afternoon I found out I still have some extended warranty left on this computer ( I didn't know that!) and would like to get the power jack fixed. For that I need the serial number. The little sticker next to the embossed S/N on the bottom of the computer is missing! I just found that out too. How do I go about finding my serial number? I can't contact Gateway either by chat or email without a serial number, so I can't ask them.

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Here's one link to Gateway support for your notebook. If you may have saved a receipt for your notebook, sometimes the serial number is encoded on the receipt. Otherwise, perhaps you have the original packing box it came in stashed away somewhere. There's a label on the box with the serial number on it.
Otherwise, I'm not sure how to help you. Did you fill out any warranty cards or other info to keep track of the notebook when you bought it? Gateway support options here.
Good luck...
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jun 25, 2009

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If you know it's under warranty, then there's paperwork - these documents should contain reference
numbers, service tags or codes that can link you as the owner to the manufacturer. If purchased at
retail store, start there. If purchased direct, call Gateway (866-539-3901). If purchased used,
contact seller. Worse case scenario, $30-40.00 for replacement (sparepartswarehouse.com).

Posted on Jun 25, 2009

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It may be difficult to get Gateway to honor the warranty with the sticker missing. The receipt from when you purchased the laptop may have the serial number on it. If you can find a friends battery and get the computer on for a few minutes, sometimes the serial can be found in the BIOS. Belarc Advisor also can sometimes bring up that information, but you would have to get into windows to do that. How did you find out about the extended warranty?

Posted on Jun 25, 2009

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Average cost is around $100 for a DC Power Jack replacement. (It's labor intensive, but the jack itself usually runs around $8 to $14 )

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http://www.laptoprepair101.com/laptop/2007/12/06/dc-power-jack-repair-guide/

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http://www.insidemylaptop.com/disassemble-gateway-mx-model-ma2a-series-laptop/


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With wearing an ESD wrist strap, and connecting to a good ground source, your laptop is safe.

3) There may be as many as 60+ screws. There may be 12, or more different types of screws. DO NOT mix them up! Use a multi-compartment container, and label the compartments for the area the screws came out of.
You can use a clean egg container, (Or two) in a pinch. label each egg holder.

4) You may want to take photos, and make notes as you disassemble. Makes a real handy guide for reassembling. Also nice to have if you get interrupted in the middle.

Obtaining a motherboard:
You might check Ebay. Sounds like advertising, but it isn't. Just one of my sources.
Also check Laptops for Parts on Ebay.
Some sell a laptop that has a broken LCD screen as the only fault.

Post questions in a Comment.

This is what the motherboard looks like, (Gateway Support),

http://support.gateway.com/s/Mobile/Q106/BladeK8F/4001199R/4001199Rmv.shtml

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