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Hi Kathy - more likely than not there's a little "tab" on the end of the spring that slips it to a tab in the plastic to maintain spring tension.
These break off fairly regularly and you can easily bend the spring steel to a 90 degree to "fix it" and place it back in the tab.
I've included a teardown / rebuild video that should be very helpful when repairing your weedeater - it's a "generic" ryobi video but they're all really, really similar.
A gasoline-powered string trimmer has cords on both sides. Most people ... In order to troubleshoot and fix a stuck cord, you have to remove the starter housing. ... Swivel each plate until it locks into position and then tighten the screw to hold it.
The type number is usually on the serial number tag. This is a plastic tag usually on the bottom side of the unit. If this tag is gone, identifying the unit will be difficult.
You have a broken recoil spring. Dis-assemble (pull-off) the recoil housing and check for proper dog alingnment, broken spring, or something jammed between recoil sprocket and engine block.
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