Question about Televison & Video
A client purchased an LG BD370 Blu-ray player to connect to the bedroom HDTV. The player features both BD Live and LG’s NetCast Entertainment Access (NBE).
NBE allows the viewer to connect to the Internet and watch streaming
video from Netflix, CinemaNow, YouTube and others. It can also access
websites such as Yahoo’s Flickr to view photos.
The installation was normal until it came to connecting to the
Internet. The house’s network is typical. We employ a D-Link router,
with wireless 802.11n and wired Gigabit Ethernet and a couple of D-Link
wired 24 port, Gigabit switches. The BD370 is connected to the LAN via
a CAT6 cable.
Getting the unit to talk to the Internet proved to be a difficult time-consuming task. The network setup screen is limited. One can choose DHCP IP (dynamic IP addressing) or Static IP addresses. If you choose the latter you must supply an IP address, a subnet mask and a DNS (Domain Name Server) address. The first of many attempts was made using DHCP where the router supplies the address. The machine’s icon reported that it connected to the Internet but whenever we tried to access the web we would get a message about network congestion.
The unit does NOT show its IP address, subnet mask and DNS address, so it is hard to see what is wrong.
We then tried a static address and subnet mask using the network’s gateway address as the DNS address. This is a typical setup for devices connected to a LAN. We got the same message about network congestion. Next we tried connecting directly to the cable modem to make certain that the device could talk to the web. This worked.
Now it became an issue of solving what was blocking the device when attached to the router. The router did not report the device as one of its attached items. But we could ping it from a computer so it was definitely on the network. After many pings, other tests and reboots of routers, cable modems and the Blu-ray player the device showed up on the router’s device list. But we still could not communicate with the web.
I then changed two things. I set up port forwarding for the device for port 32768 and set the static DNS address to 126.96.36.199 an OpenDNS DNS server. Problem solved!
This only took two days to solve, about 10 man hours in total. In the final analysis, it would have been cheaper to hook up a media center computer rather than the LG BD370.
Posted on Jun 25, 2009
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Posted on Jan 02, 2017
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