Question about Creative Labs Zen Neeon MP3 Player

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Songs are on player but won't play them

Tried adding songs to my player the other day (2GB) and although the tracks are on the player, when you disconnect from the laptop or computer the player says there are no tracks on it. I have tried resetting, have deleted the songs and added them again and still it doesn't seem to be picking up the tracks. I now have a player that won't play. Any advice???

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6 Suggested Answers

  • 1 Answer

SOURCE: remove songs that have been added to device

When your GPX MW3837 is plugged into your PC, it will show up as a drive [mine shows GPX(E:)] in Windows Explorer. Click on that drive and you will be able to delete anything from the MP3 player.

Posted on Dec 02, 2007

SOURCE: Sansa e250 Not working

I've had similar problems. You should reformat the player and install latest firmware from Sansa. (See below)

(There is an option to format the player w/o installing new firmware. Copy an empty file named sansa.fmt on the 16mb drive and unplug usb. The player formats and restarts. This is an unofficial solution that solved my problems, since my Sansa got totally stuck and would not accept the procedure below.)

New firmware: download the latest firmware .exe file from Sansa site
Once you have downloaded the file, please follow these instructions.
1) Double click on My Computer so that you can see it on your screen.
2) Turn the player off.
3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.
4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.
5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.
6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

good luck /Par, Stockholm, Sweden

Posted on Dec 03, 2007

  • 6 Answers

SOURCE: muvo V100 2GB

Are the songs names too long. Meaning that if the filename of the song is too long then possibly mp3 player wont recognize them. Try short names instead of gunsandrosesnovemberrain.mp3

this normally happens when using limewire or another p2p music source try itunes or rapsody

Posted on Apr 29, 2008

  • 8596 Answers

SOURCE: Adding songs

DB is corrupted - reformatting will partially erase the native formatting of the player, so you may have to get the latest firmware upgrade to resolve the issue - restore key formatting elements.

-Tha Mp3 Doctor

Posted on May 29, 2008

  • 8596 Answers

SOURCE: Can't get Samsung media studio to recog song names

Use Windows Media Player to edit the ID3 tag

Posted on Dec 15, 2008

  • 8596 Answers

SOURCE: Error when loading songs

Here's what another user did - let me know if it works:
ok so i called 1-866-sandisk and she told me how to fix it. you just flip the key lock at the top so you see orange, then hold down the record button. then you should get some sort of message on the screen. then you plug it in and under my computer a file should show up. you open it and make a folder in it called sansa.fwm (i think thats the right folder name, if not, try sansa.tmp or email me). then you unplug it and it should say formatting or something like that. once its done it should work.

Posted on Jan 18, 2009

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1 Answer

Cant play back tracks no data

Did you add songs to it yet? To add songs to it plug it in the your computer and import the songs to it. If it still won`t work rebuild your data base. Doing so well factory reset your Walkman and fix any bugs in your Walkman.

Jul 17, 2010 | Sony Network Walkman NW-E005 MP3 Player

1 Answer

I can't drag and drop music from my library to the sansa clip. I have downloaded songs using Rhapsody and I can see where my device is but it wont allow me to drag my songs to it... I have purchased the...

Account Status
You need to connect to Rhapsody once every 30 days to continue playing your subscription tracks. When you reconnect, the 30 day license is renewed. The indicator will change from full circle to a quarter cycle as the days pass, and you will be warned when your tracks are about to expire.

Rate This Song
1. In playback mode, press the Submenu button.
2. Select Rate This Song.
3. Press |<< or >>| to change the rating (Negative to 5 Stars)
4. Select Negative to ban this track from playing again.

1. In playback mode, press the Submenu button.
2. Select Purchase This Song.
3. When you connect the player to Rhapsody To Go, the track will be added to your Purchase Bin. You can decide if you would like to purchase it at your leisure.

Add To Library
1. In playback mode, press the Submenu button.
2. Select Add Track to Library
3. A confirmation message, "Song has been added to your Library". Your song will now be a part of your device Library.

Artist Info
To display the artist information, press the center button 2 times when the song is playing back.

Account Info
1. From the Main Menu, select Settings.
2. Select Account Info.

Feb 26, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

My Sansa Clip 2GB MP3 player won't let me add any more songs to it, even though there's 1.26 GB still available. I don't want to reformat the player, cuz that'll delete the songs I already have on there. ...

Hi there..

When you say having difficulty in adding the songs in CLIP, though you have enough space. I'd kindly request you to check for the number of songs that you have added.

Because when you add as MP3 player by default its bit rate is 128kbps so you can add up to 500 songs only. Kindly have a check on it.

I have given the number of songs that can be added with related to size of MP3 player..

Size of the player :512MB 1GB 2GB 4GB 8GB 16GB 32GB
Number of songs : 125 250 500 1000 2000 4000 8000

Kindly revert if any clarifications....

Jan 30, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Sandisk sansa m250 MP3

Select Recently Added, Artists, Albums, Songs, Genres, My
Top Rated, Playlists, Podcasts, Audiobooks, or Recordings (Voice). - to view songs by album, artist, etc.

Or remove the track lisitng from the ID3 tag completely.

Jul 05, 2008 | SanDisk Sansa m250 MP3 Player

1 Answer

My sansa e250

If you want to delete EVERY track off the player, then reformat the player in Windows Media Player - it's a shortcut - see my "tips and tricks" on formatting mp3 players

If there are artist, album traces, then you need to click on every subfolder under your device in Windows Media Player and delete every trace that way - tedious, but effective

-Tha Mp3 Doctor
There are 2 ways to format an mp3 player - if you were formatting the mp3 player from "My Computer," then try reformatting from Windows Media Player instead - I have a "tips and tricks" entry on How to Format an Mp3 Player for details

If that doesn't work, then double-click on My Computer, double-click on the Sansa player, and go to the various folders that it lists - music, voice, etc. Delete the songs ONLY - do not delete the dat, bat, ini, inf, or other system files

Jun 04, 2008 | SanDisk Sansa e250 MP3 Player

3 Answers


same thing happened to me it still doesn't work and mine is supposed to hold 500 it only holds 150

Mar 11, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Philips GoGear mp3

Sounds like the files are DRM copy protected.

You can check for protected tracks.
  • In Windows Explorer, go to the folder where the tracks are stored on your PC.
  • Click on View -----> Details
  • Right click on the header bar in the right hand window and select protected. (If protected is not listed click on More)
  • Tracks will be listed with No or Yes under "protected". Check your non-playing tracks are listed as No, under "protected".
The HDD1830 is not compatible with protected files, although your PC will play them ok.

Feb 29, 2008 | Philips GoGear HDD1830 MP3 Player

1 Answer

I could listen to some songs

Prob need to format the player
1. put player in msc mode (settings menu under USB)

2. go to my computer and rightclick on sansa

3. format box: choose quick format

4. format complete, allow player to stay connected to computer for 10 mins

go to and under downloads, download the updater to keep this from happening again, put the updater on your computer so each time you plug it in, it will look for updates

make sure you do not put questionable files on the player such as itunes or mp4, as they will "bad track"

Jan 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa mp3 player 8gb won't play my songs. ("bad track" is what it says)

I think you need to format your player. Open up my computer, right click the player and click "format"

Jun 02, 2007 | SanDisk Sansa e250 MP3 Player

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