Question about Brother IntelliFax-2480C Fax

2 Answers

Error message print unable 50

Some paper got jammed in the machine we have gotten all of it out I believe. I have been trying to fix this problem for 3 days. So I have gone all over the machine trying to find more paper. I have unplugged it and left it unplugged for 2 hours. Sometimes the error message is print unable 50 and other times it says print unable 30. Please Help!

Posted by on

  • 1 more comment 
  • sonniesoto Sep 06, 2008

    error message print unable 50

  • cgreene1717 Jan 08, 2009

    I had a paperjam and got all of the paperout and I have an error message Print Unable 30 do I do the same thing as Print Unable 50? And if so where is the encoder strip and how do you get to it?

  • Anonymous Jan 26, 2009

    I bought a MFC665CW for $200.00 + tax and used it for a month or so and had an unexplained paper jam, after that we got the "unable to print 50" code. I, along with a couple other people tried to figure it out over the months to no avail. If I had known this was a massive problem with Brother printers I would have taken it back right away and got my money back during the return policy time. Now I got an expensive dust collector sitting pretty with nothing to do. I don't think I will be buying any more Brother products.



2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 832 Answers

The encoder strip which gives the printhead the position is out of place (error 50). You have to open the printer and reinsert the strip:

Stick a 1.5 inch tape onto the printhead cover where the strip runs thru. This will prevent this accident in future!

Posted on Nov 05, 2007

  • nettie1960 Mar 16, 2011

    i have a brother mfc465cn printer. Where is the encoder strip on this type of printer.


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Error print unable 50 and print unable 30

Posted on Jul 14, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Unable to print

I have a Brother MFC665CW and it has error message
"Unable to change 50" after paper jam. Paper is all cleaned
out of machine and still shows message.

Apr 08, 2010 | Brother Office Equipment & Supplies

1 Answer

Machine Error 51

More than likely you have a bad printhead, if its under warranty brother will pay to have it fixed, otherwise just play baseball with it and buy another one

Aug 22, 2009 | Brother Multi-Function Center MFC-240C...

1 Answer

Paper jam. caused error print unable 30

"Machine Error 30" (or "Unable to Print") indicates either a simple problem such as a paper or part of a paper stuck inside the machine, which of course is solved by opening the machine as much as possible and remove the reason for the jam.
Even a ripped part of a paper will be able to cause the paper, so it's important to be careful when taking jammed paper out to not rip the paper (do this by carefully pulling the paper among the same way as it would go when printing, not the opposite direction).

However, if that doesn't work, the error is mechanical (but still most likely caused by the jam, either a sensor getting dirty and unable to do it's work, or actually getting broken), and there isn't much you can do. If the message comes back right after turning on the machine, you'll have to have service performed on the machine.

Jun 16, 2009 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

Message unable to print 50

Machine Error 50 either means that there is a loose object inside the machine (usually piece of paper), or that there is a mechanical error which would need you to have the machine sent to service.

Jun 02, 2009 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

Brothers error message 50

Check for remaining ( small peace) jammed paper inside.

Jan 23, 2009 | Brother MFC-3240C All-In-One InkJet...

4 Answers

"Unable to Print 50" BROTHER MFC-440CN

my brother mfc-440cn printer says, "unable to print 51" on the screeen after if off (which it woudn't let me do. I had to unplug it. It just won't work.

Aug 26, 2008 | Brother MultiFunction Center MFC-440CN...

1 Answer

Print Unable 50 Brother MFC5460 CN

So dont let me be a withness of murderer:
There is no paper sicking within the machine! The jam had lifted the encoder strip out of the ph. After you have fixed it simppy stick some very thin scotch tape onto the ph cover to avoid further liftings (that will happen quite often...)

same issue: (change the viwing size of your browser to enlage the pics)

Mar 17, 2008 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

"Unable To Change" message. Tried all suggested fixes none work. Can you provide any additional help beyond the standard fixes. Nothing is jammed, turning it off for even days doesn't remove the error...

press menu then start bk copy then fourtimes arrow up. what error code does the machine display?

In case you have an error 50 you have to open the printer cover and to reinsert the encoder strip which is out of position into the ph. This occurs sometimes after a serious paper jam.

search error 50 for dcp 110, 115 or mfc 210 here. its the same procedure.

Dec 17, 2007 | Brother MFC-5840CN All-In-One InkJet...

Not finding what you are looking for?
Brother IntelliFax-2480C Fax Logo

4,006 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

478 Answers


Level 3 Expert

379 Answers

Jim Keysor

Level 2 Expert

329 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides