Question about Kensington PilotBoard 64385

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My Kensington k64390 keyboard is not working. It stopped mid sentence. I've restarted, new batteries, new usb port. Solutions?

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Mine does this often as well. The only solution I have found myself is to pull the batteries for20-30 seconds or so.

Posted on Sep 24, 2009

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Posted on Jan 02, 2017

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1 Answer

My computer accidently dropped on floor with USB in it.


A complete new set here. Everywhere else says 'Discontinued'.

Kensington 64379 Wireless Keyboard

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And here is the Kensington new style dongle on its own.

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Nov 22, 2017 | ACCO Brands Kensington PilotBoard 64390...

1 Answer

My mouse and keyboard stopped working. I unplugged the adapter and reinserted it and my computer gave a message that the USB device had stopped working. I used a different USB port but same result. What...


Hi, first thing is check batteries, Then under your keyboard you may find a reset button, Failing that then try the unit in another computer, even if that computer already has a wireless keyboard in you can plug yours in and determine if it works or not, if it does not work then I am sorry to say but the unit has become faulty. Take care, Enjoy life Ad

Sep 05, 2011 | Kensington (K33348) Bluetooth Wireless...

1 Answer

My keyboard is not working and I have just put in new batteries. However, the mouse is working fine.


You may need to resynch the keyboard with the receiver. I'm not 100% sure of the procedure for the Kensington PilotBoard - but normally all you need to do is hold down the Connect or Synch button on the receiver (in this case the USB Dongle) until the light begins to flash. Once it's flashing, press and hold the Connect or Synch button on the Keyboard (usually its on the back) until the light on the receiver stops flashing.

May 05, 2011 | Kensington PilotBoard 64385

2 Answers

MY KEYBOARD AND MOUSE HAVE BOTH STOPPED WORKING. I HAVE THE KENSINGTON PILOTBOARD LASER DESKTOP SET. # 64390. I HAVE PLUGGED IN A WIRED SET BUT I MISS MY WIRELESS !!!! CAN YOU HELP ME? I HAVE CHANGED THE...


If the power cells are new, both the keyboard and mouse are powered correctly (Battery I assume are positioned correctly). If Neither one operates, then check the small dongle that fits into the USB port. It may have been loosened, and if so just pull it from the port and reinsert it in another port. If still no connection, then the dongle may have burned out. The problem: Once a dongle is spent, the entire set is useless as they operated on an audio signal (Frequency) set for that mouse/keyboard. No replacements.

Jan 31, 2018 | ACCO Brands Kensington PilotBoard 64390...

1 Answer

I need a USB flash drive for mouse/keyboard. I have a Kensington Pilot Board Laser Wireless Desktop Set. PN K64390. I can't find the USB drive to make it work. Can I order one somewhere? Or go buy...


you are not looking for a Flash Drive. you are looking for the radio receiver dongle. You will have to contact Kensington to purchase one but they may not be able to, you will be better off replacing the unit.

if the unit is Bluetooth, you can buy any bluetooth receiver to connect it.

Feb 11, 2010 | Kensington Comfort Type Wireless Optical...

1 Answer

My optical mouse Kensington Ci60 stopped working. Changed batteries and still not working ... How can I fix it?


Unplug the USB receiver and plug into a different USB port if available. Press the connect button on the receiver and wiggle and click the mouse for the next 10-20 seconds. This should revive the mouse.
If the above does not work, you may have to reinstall the drivers.
I hope this helps.

Nov 14, 2009 | ACCO Brands Kensington Ci60 Mouse

1 Answer

Mouse stopped working


Check underneath for dirt or debris blocking the laser light lens, try on a different surface ie (mousepad). If that doesn't solve your problem, it's time for a new one.

Jun 19, 2009 | ACCO Brands Kensington o - Laser Si750m LE...

3 Answers

My keyboard stopped working!!


I think the best solution to this problem is unplug the USB adapter and remove the batteries from the keyboard for about 30 seconds.  Do them both at the same time.  I've noticed if I only remove the keyboard's batteries and put them back in, it wouldn't work.  Also if I removed the USB adapter and then plugged it back it, it wouldn't work.  But, if I do them both at the same time, problem is fixed.  

Jan 05, 2008 | Kensington PilotBoard 64385

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