Question about HP Photosmart C7280 Laser Printer

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My HP Photosmart C7200 has an error message that reads "Clear cartridge jam" What is a "CARTRIDGE jam" and how do a clear it?

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My printer C7280 will not print. It says that cyan is out of ink and although I have replaced this with two new cartridges it still does not believe they are new and nothing I can do will change its mind. I am absolutely stuck I understand I can go to tools and ask it to clean printer head but as there is an error code it will not move. Likewise if I go to utilities via the computer the same think happens. Please help
Naomi

Posted on Sep 13, 2009

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'Carriage Jam: Open Door, clear carriage jam, and then press OK to continue' Error Message Displays on the Control Panel

YOU CAN ALSO GO TO THE FOLLOWING LINK:


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786043&lc=en&dlc=en&cc=us&lang=en&product=3382185


Have a good day,

Posted on Jun 25, 2009

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Posted on Jan 02, 2017

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Hi please click on the link below to know exactly what you need to do to fix paper jam problem.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd09128&lc=en&cc=us&lang=en&rule=1823&product=77146&dlc=en

Please let me know if it fixed the problem or not.

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