Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Jenn Air Ice Maker Ejector Fingers Freeze Up

I have had this problem from Day One on my Jenn Air side-by-side refridgerator (model JCD2389DES) and it's driving me crazy. The plastic, rotating fingers that sweep the cubes from the tray get a build-up of ice. This ice build-up prevents the fingers from passing through the comb-like feature that exists above the cube tray. The cubes never get ejected into the bin.

I can physically remove the ice from the paddles/fingers, but after one or two cycles, the problem returns. It's become a habit now to reach into the freezer every time I walk past the fridge to flick off the ice.

Jenn Air has been zero help.

Could it be related to the fact that I feed the ice maker with water from my reverse-osmosis system? It's much lower pressure and flow than the tap water.

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Hello, Yes you may be on the right track. Some manufactures like Jenn-Air, Viking, Sub-Zero, etc. require a higher inlet water pressure across the inlet solenoid valve to close the diaphragm after the ice machine stops calling for water. There are multiple solutions. But first, check the water pressure to your home to make sure you have 65-70 psi of pressure entering the home. Here is a link to our web site for a reasonably priced solution to increase the discharge working pressure from your RO System storage tank to the Jenn Air: http://www.puresafe.com/RO/html/eps-3tpp.html This is a modification that can be done to your system. It is a Patented Piston Actuated Permeate Pump that relieves the Permeate or Pure Water "BACK"-Pressure when the pure water enters the storage tank so the tank can store more water and build more working pressure. You could also increase the size of the storage tank, increase the size and daily production of the Membrane Filter to recover the tank water quicker, or add additional storage tanks for more volume of storage. Another method would be to use an "Atmospheric Storage Tank" with the RO System, and a Pressure Delivery Booster Pump to **** the water out of the storage tank and Pump it to the required location under higher pressure and flow when compared to the Conventional Pressurized Bladder Tank that you own now. The drill down path to our site for this information would be: www.puresafe.com, Purification, Reverse Osmosis, Residential, Pump Assisted Reverse Osmosis, EPS-3TPP, or other systems on that page. Hope this helped. Victor Kernes

Posted on Sep 17, 2009

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TheMobilian
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SOURCE: Ice maker jammed. Ejector fingers in incorrect position.

The ice maker should make an attempt to get the fingers in the correct position on its own. If it doesn't then it probably is bad. I always that out the jammed ice cube with a hair dryer till the fingers move over to the harvest position. No need to remove the ice maker. Their is going to be a fouled ice cube on these newer ice makers from time to time.

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Posted on Apr 06, 2010

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Posted on Jun 17, 2011

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