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Black line when scanning though auto feeder

When we fax, scan or copy using the auto feeder we get a black line down the page, how do you clean the auto feeder

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Re: black line when scanning though auto feeder

Pls clean the side glas of scnner with tissue paper ther is two type of glass is there one is a4 size and second is normal slim one so pls clean the slim one with wet tissue paper and see is ti clean .


Posted on Nov 30, 2007

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Vertical black line on scans or copies;

Hello James,

Please click Vertical Bands Lines or Streaks in Copies Faxes or Scans to access the troubleshooting steps that should resolve the issue.

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I have a Epson cx11 and get a black vertical line down the middle of scans and copies

Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it

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When I copy or fax something it has a black line running down the page. When I scan to copy or send something straight from the computer it does not have a black line down the page.

there is a mark on the glass where it is being scanned.

If you are using a doc feeder then you need to clean the glass that reads that.

probably just a small mark on it.

if this helps please leave me a rating if not let me know.

Apr 18, 2011 | Printers & Copiers

1 Answer

We have a black line down the center of all copies...

If the problem only happens on copies or sent faxes then no it is not your drum. There is something on your scan glass. My guess is you are getting the line on your copies when you run the original through the document feeder. If you get lines through the document feeder but not on copies made off the glass then it is a dirty scan glass. There is a thin glass strip where the document feeder feeds the original. Usually something like white out that did not dry smears off an original and ends up on this thin strip of glass. Scratch it off with your finger nail and use some glass cleaner to resolve the problem. The scan glass is about 1/2 an inch to an inch wide and will be on the same side of the machine that the copier feeds the originals in on

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The most common cause of blank (void) lines on a scanned document is from whiteout on the glass where the page is scanned when using the document feeder.
If there is a clear mylar sheet on the bottom of the document feeder, the whiteout may be there instead.

If there was dirt or a dark smudge on the glass (or mylar), it would show up as a black line, but whiteout is white, and shows up as a void (blank) line.

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1 Answer

A line appears down the length of the page on all copies, printing and scanning. How do I get rid of the line?

All you need to do is clean the top feeder which opens into two parts. make sure you clean the black rollers as well as the small strip of glass you will find when you open the second part of the top feeder . don't be afraid to pull open the top feeder it won't break

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Open the cover over the scanning area and check the narrow strip of glass to the left of the platen glass. See if there is any foreign material there (dirt, whiteout, etc) and clean it gently with a damp cloth. You may find a piece of clear plastic covering that area. It's there to keep the glass from getting scratched. If the plastic is heavily scratched at that point, it can cause the line you're seeing. Removing the plastic will clean up the scans.

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sounds like you need to do a head cleaning. go to control panel on computer and click on faxes and copiers. right click on the printer you are have problems with and there will be a head clean and nozzle check choice run through those.

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