Question about Sony Cyber-Shot DSC-S500 Digital Camera

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Lens keep extended in an out

The lens keep extending in and out and then stops and there is a message that instucts to turn off and on., but the same thing happens again

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Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted on Jun 26, 2009

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Posted on Jan 02, 2017

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1 Answer

E:61:00 on display window


Hi there:
E 61 00 Difficult to adjust focus Inspect the lens block focus reset sensor
E 61 10 Zoom operations fault Inspect the lens block zoom reset sensor
E 62 00 Steadyshot function does not work well. Inspect pitch angular velocity sensor
E 62 01 Steadyshot function does not work well. Inspect yaw angular velocity sensor

The simple solution to fix that error message was to the let the lens fully extend and give the lens a good whack. Possibly this error message for this means, that the auto focus motor was past the maximum set point.

This may sound crazy and this has not happened since I did this but here is what I did to get rid of that error message. I have not had that problem since but here was my steps:
• Turn the camera off
• Hold the camera face down over a hard surface (Like you are going to take of your desk) with only about half an inch above the surface.

OR reference the video files below for an alternate method.
• Turn the camera on
• Let the lens extend into the hard surface, don't let it extend all the way. Mine retracted slightly and then tried to extend again (let it extend the second time).
• Lift the camera away from the hard surface and notice that the error message is gone.
• Take pictures of your favorite things.

Here is the first alternate method (AVI format)
Here is the second alternate method (AVI format)

Hope this helps; also keep in mind that your feedback is important and I`ll appreciate your time and consideration if you leave some testimonial comment about this answer.

Thank you for using FixYa, have a nice day.

Nov 20, 2012 | Cameras

1 Answer

E:61:00 on display window


Hi there:
E 61 00 Difficult to adjust focus Inspect the lens block focus reset sensor
E 61 10 Zoom operations fault Inspect the lens block zoom reset sensor
E 62 00 Steadyshot function does not work well. Inspect pitch angular velocity sensor
E 62 01 Steadyshot function does not work well. Inspect yaw angular velocity sensor

The simple solution to fix that error message was to the let the lens fully extend and give the lens a good whack. Possibly this error message for this means, that the auto focus motor was past the maximum set point.

This may sound crazy and this has not happened since I did this but here is what I did to get rid of that error message. I have not had that problem since but here was my steps:
• Turn the camera off
• Hold the camera face down over a hard surface (Like you are going to take of your desk) with only about half an inch above the surface.

OR reference the video files below for an alternate method.
• Turn the camera on
• Let the lens extend into the hard surface, don't let it extend all the way. Mine retracted slightly and then tried to extend again (let it extend the second time).
• Lift the camera away from the hard surface and notice that the error message is gone.
• Take pictures of your favorite things.

Here is the first alternate method (AVI format)
Here is the second alternate method (AVI format)

Hope this helps; also keep in mind that your feedback is important and I`ll appreciate your time and consideration if you leave some testimonial comment about this answer.

Thank you for using FixYa, have a nice day.

Nov 20, 2012 | Sony Cyber-shot DSC-W110 Digital Camera

2 Answers

Finepix gives message to turn off then on again. keeps foping it no matter what.


It may be your lens cap. If the lens cap is on, the lens cannot extend, so the camera will give you notice to turn the camera on and then off again (assuming you know that you must remove the lens cap before turning on again. If your lens cap is off, check to see if there is anything else blocking the lens or impeding it from extending.

Aug 27, 2011 | FUJIFILM FinePix S4000 / S4050 Digital...

1 Answer

When turn camera on get message turn camera off then turn camera on again. did that and repeatedly get same message.


Check to see if your lens cap is on. If the cap is on, the lens cannot extend and you will get that message. If your lens cap is off, check to see if there is something impeding the lens and keeping it from extending. Your camera may "think" the lens cap needs to be removed.

Jul 28, 2011 | FUJIFILM FinePix S4000 / S4050 Digital...

1 Answer

The camera turns on then shuts back off again


hat type of problem is usually associated with a lens extend error.

It is usually caused by weak batteries or dropping the camera.

Keep your eye on the LCD screen when you turn the camera on.
Do you see any type of error message?

Now turn the camera on again and help the lens extend by gently pulling on the lens as it extends.
Does the camera stay on when you do that?

Sep 24, 2010 | Kodak EasyShare Z740 Digital Camera

1 Answer

When turn on, lens won't extend-error message Canon SD 600 digita


Problem: dust in the gaps near lens which makes it jammed. Effect: the sceen shows blk color. Solution: just blow over it or vaccum it.

Oct 10, 2009 | Canon PowerShot SD600 Digital Camera

1 Answer

Lens error message on nikon coolpix L18 I purchased my Nikon L18 Cool Pix camera last September ('08). Last week when I turned it on, the lens extended fully, then retracted fully as I got a "lens error"...


Hi,
When system control does not get lens initialize signal while extending it, then it try again by folding it and extending and still no required initialize signal then generate error and stop further functions.

Please remove battery and open camera and remove flexible wire of lens mechanism from connector, there would be lock that needs to release to remove flexible wire. Clean wire terminals with alcohol, let it dry and put back flexible wire in connector and lock it. Now put battery and power camera up, hopefully lens will work properly.

Hit "add a comment" button for further query / info.
Thanks.

May 01, 2009 | Nikon COOLPIX L18 Digital Camera

1 Answer

Camera wont turn on due to lens problem....


Same problem. I applied pressure to the extended lens by slightly twisting it from side to side. Hit the power button and the lens retracted and then extended again. The camera seems to be working properly.

Jan 26, 2009 | Kodak Easyshare C813 Digital Camera

1 Answer

Lumix lens retracts and extends


Belikes, any external object is trapped in between your Lens Motor and Camera Body. You should consult Authorized Service Personnel to handle this trouble.

Jul 28, 2008 | Panasonic Lumix DMC-FX9 Digital Camera

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